EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Eisenhardt‚ K. (1989). Building theories from case study research. Academy of Management Review‚ 14(4)‚ 488–511. Eisenhardt‚ K. & Graebner‚ M. (2007). Theory building from cases: Opportunities and challenges. Academy of Management Journal‚ 50(1)‚ 25–32. Foss‚ N. & Klein‚ P. (2005). Entrepreneurship and the economic theory of the firm: Any gains from trade? In R Galunic‚ D.C. & Eisenhardt‚ K. (1996). The evolution of intracorporate domains: Divisional charter losses in high-technology‚ multidivisional corporations
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Learning‚ 27 (1)‚ 48–65. Feez‚ S.‚ and H. Joyce (1998). Text-Based Syllabus Design. Australia: Macquarie University Krahnke‚ K. (1987). Approaches to Syllabus design for Foreign Language Teaching. Washington‚ DC: Center for Applied Linguistics. Littlejohn‚ A.‚ and D. Hicks (1996). Cambridge English for Schools. Cambridge: Cambridge University Press. Littlewood‚ W. (1981). Communicative Language Teaching. New York: Cambridge University Press. Prabhu‚ N. S. (1987). Second Language Pedagogy. Oxford:
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IMPACT OF MEDIA ON SOCIETY: The mass media are diversified media technologies that are intended to reach a large audience by mass communication. Broadcast media (also known as electronic media) transmit their information electronically and comprise television‚ radio‚ film‚ movies‚ CDs‚ DVDs‚ and other devices such as cameras and video consoles. Alternatively‚ print media use a physical object as a means of sending their information‚ such as a newspaper‚ magazines‚ comics‚ books‚ brochures‚ newsletters
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Evaluation of E-VAT Filing System INTRODUCTION This is the computer age. Humans have been inventing new and new technology and techniques to make things easy for him. By the invention of new technologies in transportation like efficient cars‚ aircrafts‚ ships etc. helped in concurring great distances even to moon and outer space. One of such great piece of technology is the computers. Computers were invented more than a decade ago. Computers have increased the thinking power of a human being
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Chapter 1 Client Server Technology: An Introduction Client/Server technology is a means for separating the functions of an application into two or more distinct parts. The client presents and manipulates data on the desktop computer. The server acts like a mainframe to store and retrieve protected data. Together each machine can perform the duties it is best at. Client-server computing or networking is a distributed application architecture that partitions tasks or work load between service
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NASARAWA STATE UNIVERSITY‚ KEFFI SCHOOL OF POSTGRADUATES STUDIES DEPARTMENT OF SOCIOLOGY ASSIGNMENT SOC 729: THEORETICAL APPROACH TO GENDER RELATIONS TITLE: THEORIES ON DOMESTIC VIOLENCE BY AGUNBIADE OLAYINKA ASANDIA NSU/SS/MSC/073/11/12 LECTURER: DR. B. N. OTESANYA AUGUST‚ 2012 INTRODUCTION Domestic violence‚ also known as domestic abuse‚ spousal abuse‚ battering‚ family violence‚ and intimate partner violence (IPV)‚ is defined as a pattern of abusive behaviors by one partner
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Research Paper On: “ENTREPRENEURSHIP & ECONOMIC DEVELOPMENT” Submitted To: Mr. Niaz Patwary (NzP) Faculty‚ North South University Submission Date: 3th April‚ 2013 Course Name: MGT 368 (Entrepreneurship) Section: 09 Submitted by: Kazi Jubair Radin- 1020191030 Table of Content Details | Page Number | Abstract | 03 | Introduction | 04-05 | Literature review | 06-08 | Methodology | 08 | Objective of the Research &
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000166-XXX 1 China’s One-Child Policy: an Infringement of Human Rights Extended Essay: Human Rights School: Seoul Foreign School Name: XXXXXXXX XXXXXXXX Candidate Code: 000166-XXX May 2012 Word Count: 3‚835 000166-XXX 2 Abstract On January 1st 1979‚ the Chinese communist government implemented a policy of birth-control. This is referred to as the ‘One-Child Policy’ which limits each couple to having just one child. The policy aimed at modernizing China by promoting
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CHAPTER 1 INTRODUCTION The word Motivation is a common terminology which most employers are familiar with and in every organisation the employers has different techniques and strategies the use in motivating their employees. Many scholars have argued on different forms of motivation and argued that to be motivated should be individual employee’s responsibility and the employers responsibility‚ this theory was criticized by some school of thought. This research is aim to determine the understanding
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