MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
Premium Customer service Black-and-white films Customer
REVIEW OF LITERATURE REVIEW OF LITERATURE INTRODUCTION Marketing by service industries are yet to gain momentum‚ especially when it comes to marketing by comniercial banks. In India‚ the liberalization of the financial sector has impelled all the players to redefine what business they are in and strategically think how to stay ahead in the existing business. Marketing orientation of banks is imperative for survival and success. EARLIER STUDIES Marketing of financial
Premium Marketing
Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
Premium Bank Quality of service Customer service
1. Why is quality a difficult term to define? How can we improve our understanding of quality? As we can see quality is difficult term to define because quality is not an attribute of the object or product‚ it is a perception that relates a person observing or using a product to that product. Hence‚ quality is not absolute‚ but relative. In the lifecycle of a product‚ quality might be different along the stages. A new product could be a quality product if it is chock full of bells and whistles
Premium Service Improve Marketing
MANHAS SUBMITTED OF SYNOPSIS BY:- MISS. SUMITIKA GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular to identify what the customer’s requirements are and how those
Premium Bank Marketing Service
Executive Summary This report presents the analysis and evaluation of service offerings at the Singapore Zoo. Areas of analysis include findings from observation and research on the current key service processes and supplementary services of the Singapore Zoo operations; basic focus strategy used by the management and positioning aspects of the Singapore Zoo; as well as comparison of competitors’ service offerings against the Singapore Zoo. Results of the evaluation of recent developments in the
Premium Tourism Singapore World Tourism Organization
Review of Literature Nancy D. Guerrero Grand Canyon University: NRS-429V Family-Centered Health Promotion March 31‚ 2013 Health promotion has been defined by the World Health Organization ’s (WHO) 2005 as "the process of enabling people to increase control over their health and its determinants‚ and thereby improve their health.” Health Promotion is focused on bringing awareness to the public in order to prevent an increase in disease. Health promotion can also give the individual the tools
Premium Health care Public health Health
Review of Literature The Concept of Universal Banks and Status of Philippine Banking System Based from the Republic Act No. 8791‚ “Banks” shall refer to entities in the lending of funds obtained in the form of deposits. One of the classified banks is universal banks. In accordance with Zafar (2012)‚ universal bank‚ in a general perception‚ is a financial institution offering commercial as well as investment banking services which also include services related to savings‚ loans and investments.
Premium Risk management Bank Risk
Journal of Studies on Manufacturing (Vol.1-2010/Iss.1) Jain et al. / Supply Chain Management: Literature Review and Some Issues / pp. 11-25 Supply Chain Management: Literature Review and Some Issues Jinesh Jain*‚ G. S. Dangayach*‚ G. Agarwal*‚ Soumya Banerjee** *Department of Mechanical Engineering‚ Malaviya National Institute Technology‚ Jaipur(India) Email: jineshjain1234@rediffmail.com‚ dangayach@ gmail.com‚ agarwal.drg@gmail.com **Department of Computer Science & Engineering‚ Birla
Premium Supply chain management Management
Question 1: According to Brogowicz‚ Delene‚ and Lyth service quality model‚ a smooth functioning of any system depends on how the service quality expectations are perceived by the customer and how well the system maintains it. The blueprint is missing few backstage employee contact and the support system needed for smooth functioning of the restaurant. The blueprint does not mention any process for check-out. However‚ we would still consider the blueprint to have the asked three steps that need
Premium Management Marketing Employment