CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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Marketing Metrics EXECUTIVE SUMMARY Marketing is no longer characterised by spontaneous investments. Marketing performance is controlled and diagnosed on a continuous basis‚ making the need for simple‚ but comprehensive measures/metrics to do so even more important. There are aspects of Marketing that can be identified‚ separated and measured. The effectiveness of a Company’s marketing department is often measured
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Symantec 2011 Annual Report DEAR FELLOW STOCKHOLDERS‚ Symantec ended fiscal 2011 on a strong note‚ as demonstrated by our solid performance against our key financial metrics. I am proud of our team’s execution and our accomplishments over the past few quarters. We have a unique and differentiated portfolio that spans from the endpoint to the data center‚ supporting both virtual and physical environments. We work with individual consumers all the way to the largest organizations in the world
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions
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CRM EXCELLENCE AT KLM ROYAL DUTCH AIRLINES | | | | | ----------------------------- ------------------------------------------------- Submitted To: ------------------------------------------------- Sir Kamran Maqbool | Question: 1: Why do you think KLM won the Gartner 2004 CRM Excellence Award? Introduction KLM Royal Dutch Airlines is an international airline operating worldwide with home base Amsterdam Airport Schiphol‚ The Netherlands‚ as most incumbents of the European
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. Performance Metrics: purpose What are the ways you can measure how successful your Six Sigma project has been in improving quality or decreasing the number of defects? Before we go into the metrics and definitions‚ let’s say what “defects” and “defective” mean. Something has a defect if the result or outcome of a process is not what is expected. Something went wrong. The product may still be usable: a car with chipped paint can still be driven. So some engineers use “defective” to mean a product
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The Metric System Scientific data is always reported using metric system units of measurement. There are four basic metric measurement units: • Length = meter (m) • Volume = liter (l) • Mass (weight) = gram (g) • Temperature = ° Celsius (° C) All four metric system basic units can be converted into larger or smaller units simply by adding a prefix in front of the basic unit: Unit prefixes: • kilo (k) = Makes the basic unit 1000 times larger (103) • deci (d) = Makes
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The Metric system Have you ever looked at the back of a food item or drink to check nutritional values? Everything on the label is measured in the metric system. Do you actually know how much sugar you are getting? Or how much of a certain medication you can safely take? Have you ever thought that there should be ten inches in a foot‚ ten feet in a yard? A system with a standard that makes sense. Well you’re in luck with the metric system. The English Imperial system may be more familiar and
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A change to the metric system would be beneficial to the United States because not only it is easier to use‚ but it would make conducting business/trades easier‚ communication better‚ improve the economy‚ and help the country to not fall behind in the global economy. The United States is the only industrialized country in the world that doesn’t use the metric system as its primary system of measurement. Changing to the metric system will make the United States be on the same system of measurement
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MCM 723 Metrics and Analytics December 2‚ 2012 Think 4 A. Describe cost-based pricing and value-based pricing‚ noting the differences in approach and results. Give examples of products or services priced each way‚ and justify your reasoning. How could cost-based pricing lead to a price lower than customers would have paid and how does this impact the profit of a business? The Cost- based pricing concept is regulating the cost of production or fulfillment as the basis for pricing goods and
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