Aim/Topic: Application Forms -Try to keep a good flow and pace of the lesson -Limit my TTT -Explain and give clear instructions include examples and models via board and OHP if necessary -Leave enough time for final practices Learning Outcomes: By the end of this session adults will be able to: - Identify an application form and know what it’s for - Get familiar in filling in an application with little or no assistance - Identify a letter - Be able to write a cover letter to somebody
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unit Deliver and monitor a service to customers (BSBCUS301A). Work through the information to learn about: * keeping an eye on customer needs * delivering service to customers * monitoring the quality of service that employees deliver to customers * reviewing customers’ satisfaction and suggesting ways to improve the quality of service. Knowing your customers Customers can be described as external and internal customers. Your organisation may have corporate customers and individual members
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the parts of the house. 3. Motivation a. Present drawings of circles of different sizes. b. Ask pupils to describe the circles they see. Have them give the characteristics of a circle. B. Developmental Activities 1. Presentation a. Present the lesson through a group activity. - What should you do if you are in a group? - Why do you think you should cooperate with one another? Group 1: Activity 1) 2) 3) 4) 5) Give the pupils cut outs of circles Ask the pupils to fold the circle into 2 equal parts
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CHISUPA TOPIC: HANDWASHING VENUE: CLASSROOM AUDIENCE: CHILDREN AND GUARDIANS TEACHING METHOD: DISCUSSIONS AND DEMONSTRATIONS DATE: 03/02/2015 GENERAL OBJECTIVE At the end of the lesson‚ The pupils should know‚ understand and be able to demonstrate hand washing. Know the importance of hand washing‚ including how‚ why and when to wash their hands. SPECIFIC OBJECTIVES 1. Define hand washing 2. When to wash hands. 3. List the items
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product‚ place‚ promotion and price) understanding that the customer is not part of the marketing mix‚ but rather the target of all marketing efforts. Zara’s product is a physical good; therefore place requires logistics decisions in addition to the design and manufacture of the product itself. Zara’s home base is Spain. It is there (for the most
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5 pages single-spaced 12pt font Who are MM’s target customers? Are all segments equally attractive to MM? If yes‚ why? If not‚ why not? How do the different segments’ needs and expectations evolve over time? The goal is to increase the overall market share and profits of MM’s Motors in the current market environment by targeting appropriate customer segments and proper allocation of marketing resources. Our initial strategy was to concentrate on segment A because of the following reasons: 1. MM
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the pronunciation of two-syllable words. 2.1.2 Pronounce two-syllable words correctly. 3.4.1 Read aloud words and phrases. 4.1.1 Write words‚ phrases and sentences in clear legible print. Learning outcomes : By the end of the lesson‚ pupils will be able to: a) listen to and repeat the pronunciation of two-syllable words. b) pronounce at least 8 out of 10 two-syllable words correctly. c) read aloud words‚ phrases and sentences with the correct stress and
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ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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skeptics where dubious regarding the product’s breakthrough success‚ customers found the price a small drawback next to great service and friendly ambiance and gladly cashed out upwards of a dollar for a single cup of coffee. The product line was simultaneously evolved‚ with a new warm beverage hitting stores at least once every holiday season. Over the years‚ the Starbucks experience was adopted by a far wider range of customers than the initial upscale 25-44 female white collar coffee lover. This
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