communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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LESSON OUTLINE for First Year High School Students in English Date: March 13‚ 2012 TOPIC/ SUBJECT MATTER: Identifying and using adverbs of manner and frequency OBJECTIVES: The students are expected to: 1. Identify adverbs of manner and frequency; 2. Use appropriate adverb in completing sentences‚ and; 3. Construct meaningful sentences using the set of adverbs. SOURCES: Bridges to Better Communication I by Belen F. Vinluan and Amor T. Paunan English for All Times I by Evelyn
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Catherine U. Toledo Detailed Lesson Plan I. Objectives: At the end of the lesson‚ the first year section one students should be able to: * Recognize key word that indicates certain mathematical operations. * Translate verbal statement into equations. * Identify the basic steps in solving word problem. * Solve age problems in at least 5 minutes. * Show the process in solving the Age problems. * Demonstrate honesty through solving and checking Age problems. II. Subject Matter:
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PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES SAMPLE POLICY 1. Our mission The mission of [insert name is business] is to [insert mission of business]. 2. Our commitment In fulfilling our mission‚ [insert name of business] strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them
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DETAILED LESSON PLAN IN ENGLISH – III PREPARED BY: RANIE P. OTADOY I. Objectives: At the end of the lesson the student will be able to: A. point out how attitudes in literature influence one’s behavior; B. respond to ideas‚ issues and concerns presented in reading in creative form; C. appreciate the values underscore by the writer. II. Subject Matter: Topic: The Road Not Taken by Robert Frost Reference: English Expressway III by: Eugenia R. Gargon Virginia F. Bermudez
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Name: Stephanie Estevez Date you wrote lesson: 2/16/2014 Date to be taught: 2/20/2014 Age Group: 4 year olds Theme: Inch By Inch Lesson Title: Working With Their Motor Skills Curriculum Area: Kindergarten Readiness Concept Objective Materials Needed Learning their motor skills The child will be able to.. Cut out shapes and define shapes Scissors Construction paper Markers Crayons Props Finger play Introduction:
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Detailed Learning Plan I. LEARNING OBJECTIVES: At the end of the 40 minute discussion‚ 90% of Grade 2- St. Thomas should be able to: 1. (Cognitive): Describe and identify different adjectives. 2. (T-Skill): Classify & compare adjecti xves on their own without the help of the teacher. 3. (Affective): Be sensitive in describing or judging other people. II. SUBJECT MATTER 1. Topic: Language 2. Grade Level : Grade Two 3. References: Wong‚ S.W.‚ et.al. (2012). Practices makes Perfect
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Marshall Terry Customer Service Skills for Success -Individual Work Week 2 1. Are there indicators of United Booksellers’ service culture? If so‚ what are they? - Yes‚ there are indicators of United Booksellers’ service culture. The main one is that all the employees receive extensive customer service training before being allowed to interact with customers. This is important for the company because they have a reputation to uphold. They want their customers treat the right way all the
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