Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
Premium Government Management Customer service
Introduction: This paper is written about "learning in an organization"‚ in other words‚ how to transfer knowledge between people who work in the organization. The authors of this study propose that knowledge has two perspectives; one is tacit knowledge and the other is explicit knowledge (Nonaka and Takeuchi 1995)‚ and these two kinds of knowledge can be managed in an organization‚ which Nonaka and Takeuchi (1995) called SECI model. The theory is put on a situation which I joined. I managed business
Premium Tacit knowledge Knowledge Community of practice
In current globalize business environment; companies are more than ever before finding it necessary to implement the concept of Learning Organization either by theory or by intuition because in this present complicated business environment a non-learning organization cannot compete with a learning organization which simply means the organization will run out of existence or probably barely surviving. Apple Inc is American manufacturer of personal computers‚ computer peripherals‚ music player‚
Premium Apple Inc. Computer Steve Jobs
1 Learning Summary points and learning objectives By the end of this chapter you will be able to: q q q q q understand the components of classical conditioning; provide an example of how classical conditioning helps explain workplace behaviour; understand the basic components of operant conditioning; detail the schedules of reinforcement; provide some examples of how operant conditioning helps explain workplace behaviour; discuss the idea of a ‘technology of behaviour’; give examples of a ‘technology
Premium Classical conditioning Operant conditioning
Korenkova Alexandra Essay on topic: Learning organizations in global environment: do they exist? In today’s dynamic and unstable operating conditions of enterprises the ability to innovate is a key factor of survival and success of the organization. Innovations in this case are understood in a broad sense – it means not only to create and offer a new product‚ but rather the ability of the organization continually develop creative solutions to problems and challenges. In this regard‚ the role
Premium Management Knowledge management Organizational learning
the learning organization phenomenon for the training and development field. In particular‚ it considers the following questions: what is a learning organization? - how and why has this phenomenon come about?; does the pursuit to become a learning organization signal a greater or lesser role for the training profession?; and what is or should be the role of training in learning organizations? INTRODUCTION Today‚ the rapid pace of change that we all experience demands an unparalleled learning response
Premium Educational psychology Learning Knowledge management
continuous learning is growing in importance. Knowledge is seen as an ultimate competitive advantage for the modern organization. However‚ Dr. Yogesh Malhotra (2003)‚ the founding Chairman and Chief Knowledge Architect of the BRINT Institute‚ LLC‚ says that “knowledge is the ultimate competitive advantage only if understood from an action-oriented perspective. <….> Only translating information <…> into actionable value propositions can assure competitive advantage”. One way of emphasizing learning and
Premium Learning Management Educational psychology
Final Learning Team Paper and Presentation DUE WEEK tWO—FINAL Learning Team Paper Topic Choice LEARNING TEAMS SHOULD CHOOSE AN ORGANIZATION TO RESEARCH FOR THE FINAL PAPER AND PRESENTATION. IN SELECTING AN ORGANIZATION BE SURE THAT YOU ARE ABLE TO MEET ALL OF THE REQUIREMENTS OF YOUR FINAL LEARNING TEAM PAPER. EACH GROUP MEMBER SHOULD ALSO BEGIN BY RESEARCHING AT LEAST ONE SUPPORTING REFERENCE. SUBMIT YOUR SELECTED ORGANIZATION AND AT LEAST ONE SUPPORTING REFERENCE TO YOUR INSTRUCTOR FOR
Premium Organization Management Writing
the way an organization works. Change can be deliberate and planned by leaders within the organization (i.e.‚ shift from inpatient hospital focus to outpatient primary care model)‚ or change can originate outside the organization (i.e.‚ budget cut by Congress) and be beyond its control. Change may affect the strategies an organization uses to carry out its mission‚ the processes for implementing those strategies‚ the tasks and functions performed by the people in the organization‚ and the
Premium Management Organization Improve
Training is an important and internal part of organization process. Training is a process where employee improves his efficiency‚ capacity‚ and effectiveness at work by developing his knowledge and understanding the skills relevant to do his job. Thus‚ training is a sequence of learning a programmed behavior. Training is must in every organization to have experienced people to do their work efficiently. To be more competitive in market the organization needs training to build and sustain competencies
Premium Management Employment Human resource management