telephone‚ web and social media platforms. Maxis Berhad had significant growth and strong track record of bringing innovation and excellent customer service. Maxis Call Centre was awarded the ‘Best of the Best’ honor at the 2012 Customer Relationship Management and Contact Centre (CCAM) Annual Awards. They are the only service provider that awards scholarships to children of their own postpaid customers. Maxis Berhad had awarded as Malaysia’s Top Ten Companies: Ranked 1 – Asia’s 200 Most Admired Companies
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BZ380 Management Information Systems Myles Addison 1. There are many ways in which information systems are transforming business. For instance‚ it helps create operational excellence. Information systems and technologies are also allowing businesses to create new products‚ services‚ and business models. It creates customer and supplier intimacy‚ and most importantly‚ improved decision making for businesses. 2. Information systems literacy is the broad-based knowledge of information systems
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Group Assignment Managing Information System In Organisation (CTO53-3.5-2-MISO) Done by: | Alisher Jariyev and Andita Zahra Nur Sulistyarini | ID | TP027077 TP030744 | Intake Code | UC2F1301IBM UC2F1301AF | Due date | 29/Apr/2013 | Lecturer name | INDAH NADIALENNY BINTI MHD ISMAIL | Word count | 3091 word | | | Table of Content Introduction of Company 1 SWOT Analysis 2 Implemented Technology 4 Security Risk 6 System Recovery 7 Implementation of IT in Ford Motors
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ANSWERS Chapter 9 1. Identify and describe three major enterprise applications. Enterprise systems‚ customer relationship management‚ and supply chain management are three enterprise applications. Enterprise systems are based on a suite of integrated software modules and a common central database. Enterprise systems utilize enterprise software to support financial and accounting‚ human resources‚ manufacturing and production‚ and sales and marketing processes. Enterprise systems provide
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Chapter 9 Achieving Operational Excellence and Customer Intimacy Enterprise Applications 1) Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business. Answer TRUE Diff 2 Page Ref 338 AACSB Use of IT CASE Comprehension Objective 9.4 2) Enterprise systems are typically built around one or two major business workflows. Answer FALSE Diff 1 Page Ref 338 AACSB Use of IT CASE Comprehension Objective 9.1 3)
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Answer the Review Question chapter 9 from book How do enterprise systems help businesses achieve operational excellence? Define an enterprise system and explain how enterprise software works. Enterprise system is an integrated enterprise-wide information system that coordinates key internal processes of the firm. Enterprise software consists of a set of interdependent software modules that support basic internal business processes. Set of integrated modules for applications such as sales and
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Information system is a set of processes and resources working together to gather‚ transform‚ process and store information useful for decision making and control in the organization. A set of interrelated components that collect‚ manipulate‚ store and disseminate data and information and provide a feedback mechanism to meet an objective. Data consists of raw facts‚ such as an employee number‚ total hours worked in a week‚ inventory part numbers or sales orders. As shown in Table 1.1‚ several
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Chapter 1‚ Q4 In order to gain sufficient value from information system‚ organization must support their technology investment with appropriate complementary investment in organizations and managements as well as social assets. The organization assets required to optimize returns from information technology investment include the organization’s hierarchy‚ efficient business processes and models‚ supportive organizational culture‚ and strong information system development team. The management
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to understand the impact of management information on decision making Definitions of Management Information System: “The study of MIS is not about the use of computers‚ it is about the provision and use of information relevant to the user. Computers are one - albeit important - means of producing information and concentration on the means of production rather than the needs of the user can lead to expensive mistakes." (Lucey [1997] pg 195) “A system to convert data from internal
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Business management Challenge – Management planning for organization changes B) Business and IT systems a. How it can transform organization b. Linking IT systems to business plan c. Establishing organizational information requirement d. System development and organization change C) Business Process Engineering and Process Improvement a. Business Process Engineering b. Effective Engineering – How to do c. Process improvement and quality management D) Business System Development
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