* The Victory Bank Case Vlissingen 2010 * Content The Victory Bank Case 1 Content 2 List of Figures 4 Preamble 5 1 Company Description 6 2 Current Situation 10 2.1 CRM Vision 10 2.2 CRM Strategy 11 2.3 Valued Customer Experience 13 2.4 Organizational Collaboration 13 2.5 CRM Processes 15 2.6 CRM Information 17 2.7 CRM Technology 18 2.8 CRM Metrics 19 3 The Main Challenges 21 3.1 Database 21 3.2 Employees 21 3.3 Market position 21 3.4 Extending
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December 9‚ 1977 Rural Bank of La Paz‚ Inc. Address: 2314 San Isidro‚ La Paz‚ Tarlac Chairman: Engracio T. Castañeda President: Engracio T. Castañeda Manager: Ida C. Manulid Tel. Nos.: (045) 6060-330 Email: rblapaz@rbap.org Date Established: July 29‚ 1963 Rural Bank of Pura‚ Inc. Address: Poblacion‚ 2312 Pura‚ Tarlac President: Homobono Y. Sawit‚ Jr. Manager: Fidela P. Tolentino Tel. Nos.: (045) 987-4650; 930-0408 (Fax) Email: rbpura@rbap.org Rural Bank of Tarlac‚ Inc. Address:
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Bank Prudential Regulation Bank regulations are a form of government regulation which subject banks to certain requirements‚ restrictions and guidelines. This regulatory structure creates transparency between banking institutions and the individuals and corporations with whom they conduct business‚ among other things. Given the interconnectedness of the banking industry and the reliance that the national (and global) economy hold on banks‚ it is important for regulatory agencies to maintain control
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BANK OF INDUSTRY INTRODUCTION. The Bank of Industry was created by the Federal Executive Council in January 2002 with the sole purpose of promoting and encouraging small and medium scale industries in Nigeria by providing long term financing to the industrial sector of the Nigerian economy. It was formed by the amalgamation of three already existing development financial institutions comprising: The Nigerian Bank of Commerce and Industry (NBCI)‚ The Nigerian Industrial Development Bank (NIDB) and
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Case Study: The Royal Bank of Scotland Group Executive Summary Today‚ The Royal Bank of Scotland (RBS) is one of the biggest banking institutions with its capabilities to provide world-class services whilst maintaining its reputation as a top financial services provider in the banking industry. Its leadership in this market is remarkable‚ and so are the ways the bank’s governing body has been able to manage the complexities‚ challenges and changes that come with the industry. Understanding that
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evaluate the effects of uncollectable accounts receivable (bad debts) on the financial statements. To record Doubtful Debts applying the Percentage of Sales and Aged Methods. To understand the nature‚ purpose and process of bank reconciliations. To complete bank reconciliations over consecutive months. 2 1 Cash & Receivables For many organizations‚ cash and receivables are a significant assets. Given their significance‚ it is crucial that cash and receivables are managed and
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ICICI BANK ABOUT ICICI BANK: ICICI Bank is India ’s second-largest bank with total assets of Rs. 4‚736.47 billion (US$ 93 billion) at March 31‚ 2012 and profit after tax Rs. 64.65 billion (US$ 1‚271 million) for the year ended March 31‚ 2012. The Bank has a network of 2‚766 branches and 9‚363 ATMs in India‚ and has a presence in 19 countries‚ including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery
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Bank of America It’s no secret that Bank of America has suffered some reputation hits since the financial crisis‚ from high-profile lawsuits blaming the bank’s lending practices for the housing bust to public outcry over plans to charge new fees to checking account customers. Most recently‚ the bank received the worst score of the four major commercial banks in a survey by the American Customer Satisfaction Index‚ sliding 3% to 66‚ its lowest score in years. Bank of America has also undergone major
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The company Bank of America is a prime example of an organization striving to expand to become a global organization and the importance of managers within an organization. Bank of America is the nations second largest bank and under the control of CEO Ken Lewis‚ it is now the largest credit card issuer in the United States. Ken Lewis began as an entrepreneur within Bank of America and is now named the CEO. Before Ken Lewis was CEO he worked as a credit analyst for Bank of America for 37 years. He
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information is available for reconciling the Bank Statement of Texaco Company on December 31‚ 2000. (1) Cash account in ledger on 31 December should a balance of tk 12‚761.96. The Bank Statement on the same day indicated a balance of tk 9‚734.70. (2) Cash receipts of 31 December worth tk5.846.220 has been mailed to the bank on that date but did not appear among the deposits in the bank statement. (3) The paid cheque returned with the December Bank Statement disclosed two errors in the company
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