Journal of Business Research 62 (2009) 775–781 Contents lists available at ScienceDirect Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April
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Love is a powerful force that drives one person to draw a deep affection towards another. When analyzed‚ the short story entitled "Love in L.A.‚" by Dagoberto Gilb‚ shows how one can see many reasons in seeing irony and even satire by the story’s title. Through "Jake‚" the protagonist’s definition of "love" is expressed in different fashions‚ none result in anything positive; He portrays being lazy‚ irresponsible‚ somewhat poor‚ and perhaps something of a con artist‚ looking for his freedom. Several
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To see a scorned‚ beaten‚ and crucified man lying dead in the arms of his mother is an image‚ which can inspire overwhelming emotions within the heart of an observer. Yet‚ for the longest time I’ve had such difficulty looking at Michelangelo’s Pieta or any piece of art in this way. To me‚ art has never been about expressing oneself or conveying a message to others‚ but simply creating an image for the sake of beauty and perfection. When I look at the Pieta I see a cold‚ solid mass of marble carved
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Love in L.A. The story “Love in L.A.” is a short story written by Dagoberto Gilb in 1986. It is a love story based on realistic approaches. One of the main characters was Jake‚ who was dreaming while driving. However‚ this caused an accident; he crashed into a Toyota that was in front of him. Mariana‚ who was the other main character in “Love in L.A.” short story‚ was the driver of the Toyota. After crashing the car‚ instead of finding out what had happened to the driver of the car Jack was looking
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Latia T. Mack Intro to Education of Exceptional Child Course #: 204C 01 20941 Final Due Date: Thursday‚ May 3‚ 2012 A: Please define the following terms 1. Autism spectrum disorders- developmental disorders characterized by abnormal or impaired development in social interaction and communication and a markedly restricted repertoire of activity and interests. 2. Asperger syndrome- a persuasive developmental disorder with severe and sustained impairments and social interaction and the development
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La Hacienda Musa1 La Hacienda Musa was a long way from Leuven‚ Belgium. But for Maria Keller‚ the transition was as natural as it could be. She had spent twenty years in Leuven studying banana genetics at the Catholic University of Leuven’s Laboratory of Tropical Crops‚ the world center of banana research. She had learned about the challenges the banana-growing industry faced from a variety of diseases‚ why bananas seemed to be especially susceptible‚ and how difficult it is to develop new strains
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ASSIGNMENT QUESTIONS 1. What are the key elements of Shangri-La Hotel’s strategy? Which of the five generic competitive strategies described in Chapter 5 is the company employing? What is Shangri-La’s strategy for competing internationally? 2. What policies‚ practices‚ support systems‚ and management approaches underlie Shangri-La’s efforts to execute its strategy? 3. How important are the company’s training and Shangri-La Care program to its success? What is your assessment of Shangri-La’s
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Examination of Puritan Philosophy in Bradford’s "On Plymouth Plantation" The Puritan people first came to the New World to escape the religious persecution that hounded Non-Anglicans in England. They established the Plymouth Colony in 1620‚ in what is now Massachusetts. The colony was a reflection of the Puritans’ beliefs. These beliefs‚ along with the experience of establishing a colony in "the middle of nowhere"‚ affected the writings of all who were involved with the colony. In this writing
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Ex The inside of the castle will amaze you with its beauty The view from the cabin is sure to amaze you. Delight great pleasure. Ex You will experience delight when you taste his cooking. Her beautiful voice will delight the audience. Contribute give. Ex Workers contribute canned food to supply the food pantry. Colonel military officer of high rank. Ex A famous colonel gave a speech about the battle. The colonel is in an important meeting right now. Noble having fine personal
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L.A. Story: Rhetorical Analysis Alec Waugh‚ a British novelist once said‚ “you can fall in love at first sight with a place as with a person”. A place can have so much character to not only make a person fall in love at first sight‚ but to keep that person entranced by love for the place. The city one might picture is Paris the city of love or the islands of Hawaii. However‚ this city is not the typical city that comes to mind. It is the city with busy streets and beautiful people‚ Los Angeles
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