e Nicole Wells MISM 2301 CDM‚ Inc. Knowledge Management Case Study Questions: 1. What approaches does CDM employ to manage the tacit and the explicit knowledge within the organization and why does this effort require such different approaches to manage tacit versus explicit knowledge? [table] | |Tacit Knowledge |Explicit Knowledge |Why it’s different | |Technical disciplines
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Case Description Cablex Industries liked to be seen as itself a bastion of tradition. The original owner‚ Jagan‚ had maintained close control over the business for 25 years as it developed a number of cables for two wheelers. Until he retired in 1995‚ Jagan knew the names of every one of the 250 staff members and their families. He made all decisions about products‚ clients‚ and employment conditions‚ even signed every leave application. Jagan knew all dealers and major two wheeler manufacturers
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Academy of Economic Studies‚ Faculty of Business Administration Knowledge Management Case Study – SC Artis Bio Tech SRL [pic] 22 May 2012 1. Introduction Based on the current economic climate‚ only companies which have the ability to adapt to continuous changes‚ shape their business strategies according to the market and take calculated risks will be able to survive. Attributes such as creativity‚ flexibility and competitiveness have become of the utmost
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Case Study 5: DHL Bangladesh 1. What advantages and disadvantages associated with a matrix structure does this case reveal? The matrix structure of DHL lends many advantages and disadvantages to DHL. One advantage can be seen in the ability for DHL to accomplish pockets of business via the geographic settings through specific output groups to handle the diversity of business available for DHL. It keeps the different partitions of business in scope of how to best service each geographic region
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2004:294 CIV MASTER’S THESIS Performance Measurement at DHL Solutions Towards an improved performance measurement system consisting of relevant and well-designed measures TOMAS STEFENSON MASTER OF SCIENCE PROGRAMME Department of Business Administration and Social Sciences Division of Industrial Logistics 2004:294 CIV • ISSN: 1402 - 1617 • ISRN: LTU - EX - - 04/294 - - SE PREFACE “Most company performance yardsticks [i.e. measures] are too short‚ too rigid‚ or used more like a teacher’s ruler
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Presentation Structure Knowledge Management and Its Effects on Performance‚ including BP as a case study: Introduction of Knowledge Management: • Definition and the Essence of KM • Perspectives on Knowledge Management • Knowledge Management Capabilities Needed • Why organisations fail to manage knowledge Effects on Performance: • KM in BP • KM in achieving Operational Excellence in BP • Frame Work • BP’s Philosophy • Peer Group Activity relating to BP • Balance Score Card for Performance Measurement
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Knowledge Management on Air Quality Case Studies Knowledge Management on Air Quality Case Studies © 2010 Asian Development Bank and Clean Air Initiative for Asian Cities Center (CAI–Asia Center) All rights reserved. Published 2010. ISBN 978-92-9092Publication Stock No. RPT102406 Asian Development Bank and CAI–Asia Center. Knowledge management on air quality: Case studies. Mandaluyong City‚ Philippines: Asian Development Bank and CAI–Asia Center‚ 2010. 1. Knowledge management.
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Case Assignment Questions DHL Worldwide Express 1. How do customers purchase air express services? Are there differences between documents and parcels? Yes‚ there are differences. There are two principal types of customers. First‚ there are the people who base their decisions depending on the level of satisfaction that the shipment company’s current customer base have. They are not price sensitive and because it is easy to anticipate their purchase volume and shipment‚ it is easier for DHL
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Queen’s KBE Centre for Knowledge-Based Enterprises 1 WORKING PAPER WP 02-09 KNOWLEDGE SHARING IN A CROSS-CULTURAL SETTING: A CASE STUDY Dianne Ford Dr. Yolande Chan Queen’s University at Kingston April 2002 Queen’s KBE Centre for Knowledge-Based Enterprises 2 Knowledge Sharing in a Cross-Cultural Setting: A Case Study Dianne P. Ford Yolande E. Chan1 Queen’s School of Business Queen’s University e-mail: dford@business.queensu.ca Authors’ Vitae Dianne P. Ford received her B.A. Honours
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* Knowledge Retention Strategies in Industries * A brief introduction Knowledge management is the systematic process of finding‚ selecting‚ organizing‚ distilling and presenting information. Tacit knowledge is the knowledge we each carry in our heads about how to do things‚ who to call and the lessons learned through experience. Making it explicit is recording in some media that allows another person to use it. The media can be a complex computer database or a piece of paper tacked
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