HBS 9-501-050 Customer Value Measurement at Nortel Networks ’’ Optical Networks Division Nortel Networks was a global player in telephony‚ data and wireless and wireline Internet solutions. Maureen Conroy and Nathalie Sauve‚ members of the Customer Value Management (CVM) Team at Nortel Networks Optical Networks‚ must recommend one of three customer value measurement methodologies to ON President Greg Mumford. In December of 1997‚ ON took a “right-angle turn” ’’ innovative cultural‚ operational
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Cultural Issues in ESL One main issue with English being a second language is cultural differences. It brings great distress to most international students who are studying abroad because though they strive to learn with a higher level of excellence and performance‚ their cultures will always find a way to limit that ambition. It’s hard to be in a classroom with students who do not understand the culture from whence you came. It is also hard to understand your fellow classmates and teachers for
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response‚ refer in detail to the language structures and features of TWO texts you have composed this year in different subjects. Academic English Introduction: As a component in the ESL Higher School Certificate syllabus‚ year 12 students were required to complete an elective on the topic: Academic English. This elective required students to broaden their knowledge about different types of texts and explore the ways in which these
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ESL 1320 Final Exam Dec.9‚ 2013 1.a)The relationship between Kino and Juana is changeable during the whole novel. In the beginning‚it seems that they were living a happy life together and they loved each other regardless the poverty they were living in. Juan was always following Kino. The turning point in their relationship was when Kino found the pearl. Everything changed. The pearl brought the evil spirit to their life. The most important thing thing to Kino was the pearl
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answers. We are going to discuss each investor separately before coming to our conclusion. 1. The Angel Investor An angel investor bears extremely high risk and is usually subject to dilution from future investment rounds. Therefore he normally requires a very high return on investment. This is not so appealing to the entrepreneur. In the case of Naturi the angel investor is willing to invest up to $1.000.000. The risk here is that the value of the firm is currently unknown so Aravind and
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The company I decided to use for this discussion is PetSmart. PetSmart is focusing on four different areas of business to reduce their footprint and increase efficiency Energy Reduce energy use in all PetSmart stores‚ upgrading and recycling 153 store HVAC units they prevented 804 metric tons of CO2 emissions. Water reduce consumption in all stores introduce low-flow toilets‚ reducing the fish systems‚ introducing repositories to re-circulate water through the fish system Recycling- working towards
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Why Is Asking for Help So Difficult? Evelyn Jackson Bryant & Stratton College Response Essay #3 ENGLISH 250/101 Research and Writing II Mrs. Susan Penfold July 3‚ 2013 In the article‚ “Why Is asking For Help So Difficult?”‚ by Alina Tugend. The author discusses the reasons why people are so reluctant to ask for a helping hand. The author gives her own opinion as well as personal experience regarding the topic. I agree that asking for help can at times be difficult. Of course
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HBS- Airborne Express Background Information Seattle based Airborne Express was the third largest express mail business in the 1990s. The product of two specialist airfreight carriers‚ Airborne Express began operations in 1968 and targeted businesses requiring regular‚ high-volume shipments of urgent items. Airborne maintained low cost operations by focusing on efficiency. We discuss how the express mail industry evolved throughout the 1990s and what Airborne did to remain competitive. How and
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also reflects this characteristic. For sustaining this team –based culture of MFS‚ which don’t prefer star(anti star culture)‚ MFS assesses their employees to the ways that not only fund-performance(performance factor) but also contribution to the investment‚ and contribution to MFS overall(community factor). The portion of performance factor is 60% but community factors are 40%. It is not easy to ignore such a huge portion. In this system‚ as a result‚ it cannot be possible to make a good assessments
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Investment Trusts Trading At Discount TOPIC # 3 Introduction According to Cheng et al. (1994‚ p.813)‚ ‘an investment trust company (ITC) is a UK public limited company‚ the business of which consists of investing its funds mainly in securities‚ with the aim of spreading investment risk and giving members of the company the benefit of the results of the management of its funds.’ In the UK‚ investment trusts started to form as early as the mid 1800s and helped small investors to diversify
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