Marketing Management 12 e PHILIP KOTLER & KEVIN LANE KELLER ISBN 0-13-145757-8 658.8—dc22 Note: all credits for contents goes to the original author. Summarized by Wawan Setiawan (winanci@gmail.com)Summarized by winanci@gmail.com 2 Redefining Marketing for 21 st Century ● Marketing is everywhere‚ but tricky ● It makes Marketing management difficult because it needs continuous improvementSummarized by winanci@gmail.com 3 The scope of marketing: What is marketing? (1) ● Marketing:
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Building Customer-Based Brand Equity Why is building Customer Brand equity so important to establish for a company that is just starting up. Kevin Keller offers many answers why it is so important to do so. First we must understand what customer based brand equity is. It is establishing a name for your product or service. It is quite easy to understand customer based brand equity. The hard part is actually building customer based equity. Before you can start to build a name for your product or
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THE PROCESSES OF BUILDING BRAND EQUITY This paper combines the conceptual framework of customer-based brand equity (Keller‚ 1993) and six-stage model of brand evolution (Goodyear‚ 1996) to develop the processes of building brand equity. Focuses of brand equity building are suggested for each stage. Key words: brand equity‚ brand knowledge‚ brand evolution INTRODUCTION Successfully building‚ managing‚ and tracking the brand equity of brands are main goals of brand management. The brand strategies
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CBBE Pyramid Powerful brands create meaningful images in the minds of customers (Keller‚ 1993). A strong brand image and reputation enhances differentiation and has a positive influence on buying behaviour (Gordon et al.‚ 1993; McEnally and de Chernatony‚ 1999). A brand is a bundle of functional‚ economic and psychological benefits for the end-user (Ambler‚ 1995). Brand equity‚ as defined by Keller (1993)‚ occurs when a brand is known and has some strong‚ favourable and unique associations in a
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Salience: Cadbury enjoys a very high brand salience on the whole. It enjoys a high recall while dealing with the areas of brand name recognition and brand name recall with consumers instantly linking it with its trademark purple colour. Yet its “Glass and Half Full” symbol attains moderate brand recognition. (The marketing research was done through an informal poll among 70 students asking them: 1) Name a chocolate brand‚ 2) What chocolate brand do they think of when the colour purple was
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years back from now by the parent company Philip Morris International. Their Branding strategies should be more focused on Design and style of Marlboro packets which comes in the performance dimension of CBBE model and consumer engagement towards brands which come in the resonance dimension of CBBE model. There was the time when Marlboro decided to prevent using words such as Marlboro light‚ Ultra light because as per the research they found that it gives a false impression that they are safer than
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L’Oreal’s Customer- Based Brand Equity (CBBE) Model customer-Based Brand Equity is defined as the differential effect that brand knowledge has on consumer response to the marketing of that brand. The Customer-Based Brand Equity Model approaches brand equity from the perspective of the consumer – whether this be an individual or an organization. Understanding the needs and wants of consumers and organizations and devising products and campaigns to satisfy them are at the heart of successful marketing
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Diary of a Wimpy Kid “Cheese Touch” Introduction The first book begins with an introduction to Gregory "Greg" Heffley and his middle school life. It takes place during his first year of middle school. The book also explains the "Cheese Touch" early on. It is just like cooties but more intense. In the book‚ a kid named Darren Walsh touches the cheese with his finger. It is passed around the school‚ and later gets to Abe Hall‚ who moved to California still holding the Cheese Touch. In the first
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Contents 1.0 Abstract Acetaminophen and aspirin are both well-known drugs that relieve pain and reduce fever. This report looks at acetaminophen as a potential substitute for a patient who is allergic to aspirin. Acetaminophen‚ a common analgesic drug that can be bought over the counter‚ was synthesised by Hormon Northrop Morse. With acetaminophen consisting of a benzene ring‚ an amide and an alcohol group‚ it has the ability to stop pain and reduce fevers. However‚ due to the state of technology
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Defining Mercedes-Benzes’ brand strength MB’s brand is evaluated along the line of the CBBE pyramid. Which consists out of two sides the “left” and the “right” side‚ that stand for the rationale and the emotional route respectively of the brand equity creation. What makes a strong brand‚ is that both routes are incorporated into the brand building process. How this relates to MB is defined below. [pic] Keller‚ (2013) The resonance model 1. Salience‚ is defined by the depth and the breadth
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