Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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The obstructive sleep apnea area of the Mayo Clinic website does not specifically target my patient. There were no ethnic‚ age‚ or gender specific information listed. It provided general information for the variety of people who deal with sleep apnea. When it comes to relevance‚ I believe the website succeeded in that aspect. A general overview was provided when arriving to the main page‚ which quickly explained what sleep apnea is. As you continue through the various tabs‚ it supplies information
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CHAPTER II Foreign Literature This section presents foreign related literatures relevant to the proposed system. Computers are being employed in clinical medicine in hospitals for various purposes. They can act as arithmetic calculators‚ they can process and analysed output from the recording devices‚ and they can make possible the automation of various machine systems. However‚ in the field of case records their role is much less well defined‚ for here the organization of data as preliminary
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(2004) Tropical Hygiene 2nd Edition London. 6. Extension Fact Sheet (2005) Waste Integrated Solid Management. Independent Publisher. 7. Green line Magazine Jan-June (2008); Environment Africa. 8. Hester R.E and Hasrizan R.M (2000). Environmental and Health Impact of SolidWaste Management Activities. Published by the Royal society of chemistry. 10. Lardinosis and Van de Kiundet (1998). A Plastic Waste options for small scalerecovery tool.A publication in the urban solid waste series. 11. Maigurira
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complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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University wits The University Wits were a group of late 16th century English playwrights who were educated at the universities (Oxford or Cambridge) and who became playwrights and popular secular writers. Prominent members of this group were Christopher Marlowe‚ Robert Greene‚ and Thomas Nashe from Cambridge‚ and John Lyly‚ Thomas Lodge‚ George Peele from Oxford. Thomas Kyd is also considered sometimes as one of the University Wits but Kyd did not read in any university. Nevertheless‚ the plays
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1 The University of Burdwan Syllabus of B.Ed. Course of Study With effect from 2013-14 Detailed Course Structure A. Foundations of Education 100 (80-written + 10 (tutorial – one from each paper) + 10 (test examination) ×3=300 Paper I. Philosophical Foundations of Education Paper II. Sociological Foundations of Education Paper III. Contemporary Issues and Development in Education B. Pedagogical knowledge 100 (80 -written + 10 (tutorial - one from each
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STRATEGIC HRM AT THE MAYO CLINIC: A CASE STUDY Sunil Ramlall Hamline University Tripp Welch‚ Jennifer Walter‚ and Daniel Tomlinson The Mayo Clinic ABSTRACT For many decades‚ Mayo Clinic has been ranked as one of the top medical institutions in the world. The entire health care industry has been experiencing immense challenges. Given the current and historic success of Mayo‚ what does Mayo need to do from an HR perspective to maintain this standard of excellence? This case identifies the
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In Kathryn Stockett’s novel‚ The Help‚ there are many political and social issues. Stockett uses literary elements to explore each issue throughout the novel. While using these elements‚ she not only explores the issues in the book‚ but the novels whole meaning. She uses point of view to show each characters perception of the story and to form a deeper understanding of the events. Based in Jackson‚ Mississippi during the 1960s‚ a time where black and whites were separated‚ racism was an immense
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Harborside Health Center vs Internal Revenue Service Federal Tax Code section 208E states “No deduction or credit shall be allowed for any amount paid or incurred during the taxable year in carrying on any trade or business if such trade or business (or the activities which comprise such trade or business) consists of trafficking in controlled substances (within the meaning of schedule I and II of the Controlled Substances Act) which is prohibited by Federal law or the law of any
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