promoted to GE’s corporate headquarters in New York City to serve as the executive champion for quality. Feigenbaum served as the American Society of Quality (ASQ) president from 1961 to 1963 and co-founded the International Academy for Quality with Kaoru Ishikawa of Japan and Walter Masing of Germany. After years of working for GE‚ in 1968 Feigenbaum established General Systems Co. (GSC) to further research technology management (Watson). GSC is an engineering firm that designs and installs operational
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The Quality Gurus The six Quality Gurus I have chosen to write about are Dr. Joseph Juran‚ Dr. W. Edwards Deming‚ Philip Crosby‚ Dr. Shigeo Shingo‚ Dr. Genichi Taguchi and Dr. Kaora Ishikawa. All of these people have made significant contributions to improving businesses‚ healthcare organizations‚ governments and countless other organizations. A guru is a good‚ wise person and a teacher above all else. This is coupled with these people with an approach to quality in business and life that has made
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referred to as 10)__________ was widely accepted as the worlds preeminent authority on quality management prior to his death on December 24‚ 1993 because of his influence on Japanese and American industry. 11)The major theoretical contribution of Kaoru Ishikawa was 12)The development and dissemination of the basic seven tools of quality was the work of 13)One of the difficulties in satisfying customer requirements is that in a dynamic environment‚ customer needs are 14)The model of reactive customer-driven
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participate in improving processes‚ products‚ services‚ and the culture in which they work. The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby‚ W. Edwards Deming‚ Armand V. Feigenbaum‚ Kaoru Ishikawa‚ and Joseph M. Juran. The Primary Elements of TQM Total quality management can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy‚ data‚ and effective
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business leaders and the economy‚ creating concern about In 50 Words Or Less • Recent scandals may be awakening corporate America to its social responsibilities. • Quality has a foundation in ethics through the teachings of Crosby‚ Deming‚ Juran and Ishikawa. • Corporate social responsibility can be advanced more rapidly if it is incorporated into established quality management models and methodologies. business ethics and governance. As a result‚ corporate social responsibility (CSR) has become increasingly
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Chapter 2: Foundations of Quality Management TRUE/FALSE 1. Deming laid out a “quality improvement program” for companies such as Ford‚ GM‚ and Procter & Gamble‚ when invited to work with them to improve their quality. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: The Deming Philosophy KEY: Bloom’s: Knowledge 2. Unlike other management gurus and consultants‚ Deming defined and described quality precisely. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head:
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theory states that quality is dynamic i.e. customers have changing needs & expectations and similar to Deming quality is multidimensional. Feigenbaum’s theory is weak on the process of translating customer’s needs to product or service attributes. Kaoru Ishikawa states that quality is the pursuit of satisfied consumers and as cost is directly related to consumer satisfaction by inference cost is a key facet of quality. He adds that meeting national standards or spec’s is not sufficient as they cannot
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Clark Faucet Company is the third largest supplier of faucets for both commercial and home use. The case stated that commercial buyers are more interested in the cost than the average consumer who is after the design. Each faucet had to be available in at least 25 different colors. The critical issues in the case can be summarized as follows: 1. The marketing department is pressured to introduce new product in the market within a very short span of time to rush for the next trade show 2. The
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concept of Armand Feigenbaum ’s 1951 book‚ Quality Control: Principles‚ Practice‚ and Administration‚ a book that was subsequently released in 1961 under the title‚ Total Quality Control (ISBN 0-07-020353-9). Joseph Juran‚ Philip B. Crosby‚ and Kaoru Ishikawa also contributed to the body of knowledge now known as
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members of an organization participate in improving processes‚ products‚ services and the culture in which they work. The methods for implementing this approach come from people such as Philip B. Crosby‚ W. Edwards Deming‚ Armand V. Feigenbaum‚ Kaoru Ishikawa and Joseph M. Juran. The concept of quality in general and Total Quality Management (TQM) in
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