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Chapter (1) Definition of Quality: The quality of a product (article or service) is its ability to satisfy or exceed customers’ needs and expectations. “Bergman and Klefsjö” Customers are: those we want to produce value/s to. Quality Dimensions: 8-Quality dimensions of a good: (Pressed Factory) 1- Performance: such as speed‚ capacity‚ useful life‚ size. 2- Reliability: Is a measure of how often problems occur and how serious they are. 3- Environmental Impact: A measure
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Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
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1. The nick "Doraemon" actually consists of 2 words : Dora and Emon. Dora is a kind of joke from "Nora"‚ "Nora-Eko" which means a stray cat. Emon is a traditional addition word for human / animal (male gender). For example : Ishikawa Goemon. So literally‚ Doraemon means "Male Stray Cat". 2. Doraemon has a production code : MS-903. It is mentioned in 2007‚ Doraemon’s Birthday Episode. 3. Doraemon will be finished manufactured on 3 September 2112. Wow ! 3 September is my birth date ! ☺ 4.
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1. Demonstrate the usage of quality concept by explaining the impact of quality on the business performance of this organisation. Your discussion shall address the following aspects: (a) Describe the business operation and service provided by the organisation. H&M was founded in 1947 by Erling Persson‚ now it is a global fashion brand. Today the H&M offers fashion for everyone under the banner of H&M groups. They currently have over 3200 stores in over 54 markets around the globe and employed
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Review Questions Chapter 2: What is a business case? How does a business case affect an IT project? A business plan that forecasts costs and revenues for a particular project over several years‚ especially to attract financing. It affects because it would say whether the IT project is good enough to go or should it be abandoned. So for any company can save money. What is a SWOT analysis and why is it important? A SWOT analysis is to study any factor affecting any company and
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Assess the Effectiveness of a Storyboard I am reviewing “Orange County Health Department in Florida-- STD Quality Improvement Project Storyboard (October 2005 – July 2006) http://www.phf.org/resourcestools/Documents/orangecountystoryboard.pdf. Every step of the performance improvement process was represented on the storyboard. The problem was that early syphilis cases were increasing in Orange County‚ and the goal was to reduce early syphilis cases by 25 percent. The storyboard followed a
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About This Handbook This handbook is designed to act as a pre-reading for the Yellow Belt Certification programme. This can also be used as a Ready Reckoner for the basic Quality tools used in the Continuous Improvement of processes leading to better quality‚ cost‚ delivery and safety. The Quality tools and processes have been organized around the following sub-headings for your easy reference: • What is it • When to use • How to construct • How to use / interpret At the
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Fishbone Diagram Part 1 Individual Project Fishbone diagram allows Hotel Escargo to turn the problem upside down working through the roots so that the issue is fixed. It is also easier to fix the smaller problems that lead to the main problem. Looking at the check-in delays‚ there are a lot of small issues that have led to this occurrence. The first issue is computer malfunctions. Often times‚ computers tend to freeze due to glitches in the used software
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* T * PERFORMANCE measures that are established for a process are known as metrics. T * Once a process is identified‚ defined‚ evaluated‚ and redesigned‚ the benefits of the process analysis cycle are realized. F * A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact. T * The general principle that 80% of a company’s revenue is generated by 20% of its customers is known as the pareto concept. * A fishbone diagram identifies
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