CASE: DOUGLAS ELECTRICAL INC Summary: Jim Essinger is a management consultant and training specialist from St. Louis who specializes in continuous process improvement and total quality management. Each month‚ he goes to Springfield‚ Illinois and provides three days of training to employees of a privately owned electrical wholesaler-distributor‚ Douglas Electrical Supply Inc. One of the attendee is Tony‚ from Quincy branch. Based on Jim and Tony’s conversation‚ Tony seem to be confused
Premium Total quality management Employment Process management
Cost of Quality (COQ) "The cost of quality." It’s a term that’s widely used – and widely misunderstood. The "cost of quality" isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service. Every time work is redone‚ the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service‚ such as
Premium Costs Quality control Quality assurance
MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
Premium Management Quality control Quality assurance
What is Quality? Hoyer & Hoyer state that quality standards and customer expectations‚ in various guises‚ have been in existence for many centuries. However international quality standards‚ the formal study and implementation of “Quality” are the preserve of the 20th & 21st centuries. Consumers in the last 20-30 years have become finely tuned to the existence‚ value and need for quality but do they actually know what it is? Hoyer & Hoyer identified 8 quality guru’s and summarise their definition’s
Premium Quality W. Edwards Deming Definition
BHO0014 Managing Quality & Developing Performance Team Members : | Eddie Butt‚ Sai Wing (Student# 1278241)Ricky Yeung‚ Wai Kit (Student#1278249)Rubee Lam‚ Wing Shan (Student# 1278238) Dennis Chau‚ Kam Ho (Student# 1278237) | Submission Date : | 1st May 2013 | Tutor : | David Edwards | Filename : | Pendle Textile_Assigement | ------------------------------------------------- Table of Contents 1. Introduction P. 1 2. What is Quality? P. 2-3
Premium Quality management Quality assurance Management
1 1. “Quality is a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi‚ 2013) 2. The total quality approach is as follows: “Total quality consists of the continual improvement of people‚ processes‚ products (including services)‚ and environments. With total quality anything and everything that affects quality is a target for continual improvement. When the total quality concept
Premium Quality management Total quality management PDCA
7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
Premium Vilfredo Pareto Joseph M. Juran Flowchart
Susan Beth Pfeffer begins her action-packed “Last Survivors Trilogy” with an exhilarating‚ young adult sci-fi novel called Life as we Knew it. Once I read the first page of Life as we Knew it‚ I knew I was going to be hooked on this book‚ and I am. Susan Beth Pfeffer writes about a young girl named Miranda‚ who’s world changes when an asteroid knocks the moon out of orbit‚ causing multiple disasters that she and her family struggle to survive. Susan Beth Pfeffer uses lots of action‚ nail-biting moments
Premium Asteroid Adolescence Moon
Book report: The Hunger Games trilogy by Suzanne Collins “Fire is catching! And if we burn‚ you burn with us!” This is a famous quote that you can find in the book “Mockingjay” written by Suzanne Collins. The first book of the trilogy called “The Hunger Games” was published on September 14th‚ 2008‚ followed by “Catching Fire” on September 1st‚ 2009 and “Mockingjay” on August 24th‚ 2010. The trilogy’s genres are adventure‚ science fiction‚ drama‚ and action. The type of this book is for young adults
Premium The Hunger Games Mockingjay Suzanne Collins
“COMPARATIVE STUDY OF QUALITY OF WORK LIFE MANAGEMENT IN TCS & IBM: A CASE STUDY ANALYSIS” FOR THE PARTIAL FULFILLMENT OF THE AWARD OF THE DEGREE OF “MASTER OF BUSINESS ADMINSTRATION” FROM GGS IP UNIVERSITY NEW DELHI BATCH: 2011-2013 Submitted by: Submitted to: Sheetal Yadav Dr. Parul Gupta ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY‚ GREATER NOIDA (UP) – 201306 BACKGROUND OF STUDY I have undertaken
Premium Employment