involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion was developed based on the teachings of American management professionals corresponding to W. Edwards Deming‚ Joseph M. Juran‚ and Armand V. Feigenbaum‚ but they obtained very little success in the U.S; however in Japan‚ mangers embraced their idea strongly and ended up naming their highest yearly prize for manufacturing excellence after Dr. Deming. That’s why W. Edwards
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1.0 Total Quality Define total quality & quality. Total Quality: an approach of doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products‚ services‚ people‚ processes‚ and environments Quality: a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meets or exceeds expectations and helps produce superior value. List the elements of total quality 1. Strategically based: Comprehensive
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• Where What Who How Shifts √√√ Defect Type √√√√ √√√ √√√√ √√ √ √√√ √√ √√√ √ Pareto Principle • Vilfredo Pareto (1848-1923) Italian economist – 20% of the population has 80% of the wealth • adapted by Joseph Juran. • Remember the 80/20 rule states that approximately 80% of the problems are created by approximately 20% of the causes. Pareto Charts Acme Pizza Slices 0 1 2 3 4 5 6 7 Frequency 1 33 65 8 12 0 0 1 % 0.3 13.09 25.79 3.17 4.76 0 0 0.3
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Chapter 1 1. “Quality is a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meet or exceeds expectations and help produce superior value. (Goetsch & Davi‚ 2013) 2. The total quality approach is as follows: “Total quality consists of the continual improvement of people‚ processes‚ products (including services)‚ and environments. With total quality anything and everything that affects quality is a target for continual improvement. When the total quality
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Part Two: 1. The Kano model is a tool that can be used to prioritize the Critical to Quality characteristics‚ as defined by the Voice of the Customer The three categories identified by the Kano model are: Must Be: The quailty characteristic must be present or the customer will go elsewhere. Performance: The better we are at meeting these needs‚ the happier the customer is. Delighter: Those qualities that the customer was not expecting but received as a bonus The First Step for Creating
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a late nineteenth-century economist/sociologist who first noted and re- ported his observation that about 80 percent of wealth was concentrated in about 20 percent of a population. This is the basis for what we now call the Pareto Principle. J. M. Juran‚ one of the foremost practitioners of statistical quality control‚ claims credit for giving the Pareto principle its name. Juran’s Pareto Principle is sometimes known as the Rule of 80/20. Robert E. Sanders has been Marketing Communications Manager
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The Pareto Principle (also known as the 80/20 Rule or the Law of the Vital Few) More than a century ago‚ an Italian economist by the name of Vilfredo Pareto observed that 80% of the land in Italy was owned by 20% of the population. Subsequently‚ others observed a similar phenomenon in other situations‚ e.g. 80% of sales come from 20% of customers‚ 80% of the rise (or fall) in the value a stock portfolio comes from 20% of the stocks‚ 80% of complaints come from 20% of problems‚ 80% of results are
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Pareto Analysis Using the 80:20 Rule to Prioritize Imagine that you’ve just stepped into a new role as head of department. Unsurprisingly‚ you’ve inherited a whole host of problems that need your attention. Ideally‚ you want to focus your attention on fixing the most important problems. But how do you decide which problems you need to deal with first? And are some problems caused by the same underlying issue? Pareto Analysis is a simple technique for prioritizing possible changes by identifying
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Juran and Deming W. Edwards Deming and Joseph M. Juran pursued their efforts and devoted their lives to helping organizations improve the quality of their products and services. Their impact is now worldwide and their accomplishments eminent. Deming and Juran’s amazing lives paralleled each other in many ways. As youths‚ both experienced hard times. However‚ they both overcame their humble beginnings‚ graduated from college‚ and embarked on their careers. Both Juran and Deming started
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Memorandum To: From: Date: Re: Executive summary of lesson seven (concision) in style: Ten lessons in clarity and Grace by Joseph M. Williams The book by Joseph M. Williams in style: Ten lessons in clarity and Grace he generally tackles on writing as a verb. He clearly expounds on the most effectual and competent styles vis-à-vis writing as a verb. ‘Concision’ is the title of lesson seven where William explains how important it is to shorten a sentence so that a reader can clearly understand
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