Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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its physical and logistical requirements. In this connection‚ we would like to ask your assistance and support to flesh-out some of these school necessities like: lights and electric fans in all classrooms. Our children would better express their study behaviour. Furthermore‚ the GPTA would also request your good office for T-shirts as identification that we also compliment the school duties and responsibilities. With high regards and respect‚ we look forward for your immediate response. Respectfully
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* FOREWORD The following is the report developed by Abhishek Shukla‚ Harsh Saini‚ Jai Sisodia‚ Jitatma Chahar‚ and Komal Siddhartha as part of our research project looking into issues surrounding three areas namely: a) A small mobile van restaurant in Koregaon Park b) Being a corporate soft-skills consultant (effective communications‚ interpersonal skills development‚ etc.) c) Using her own property to create a children’s camp and a corporate outbound training camp. The objective of this
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in Fast Food Restaurants: An Empirical Study on Undergraduate Students Huam Hon Tat * Seng Sook-Min Thoo Ai-Chin Amran Rasli Abu Bakar Abd Hamid Department of Management Faculty of Management and Human Resource Development Universiti Teknologi Malaysia‚ 81310 UTM Skudai‚ Johor‚ Malaysia Phone: +607-5531816‚ E-mail: huam@utm.my‚* Abstract The fast food industry in Malaysia is facing increasingly competitive challenges as with other industries around the world. The purpose of this study was to identify
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classic is something that has set the standard for future generations‚ a classic is immortal it never gets too old and some of its ideas are used to this day. However‚ how do you define a classic? If a tv show becomes popular does that make it an authentic classic? A classic will be judged over a period of time‚ not only by professional critics but by the audience. The audience will judge whether that art has changed the game. An example for a classic movie would be Titanic‚ not only does it feature
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CASE STUDY: Presented by: Palahang‚ Junel V. Quilas‚ Kevin Braet D. Rapog‚ Shiela S. Ronolo‚ Isabel B. Sabio‚ Marilou P. INTRODUCTION There are different types of restaurants‚ some of these are the local restaurants known as chop bars‚ bar and restaurants‚ hotel and restaurants‚ fast-food restaurants‚ fine-dining restaurants‚ theme restaurants and casual dining restaurants. Regardless of its types‚ restaurants tend to manage its operation through integration of people‚ data
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Steven G. Mihaylo College of Business and Economics California State University‚ Fullerton Colette’s Children’s Home Team 4 Cynthia Fung Vitaya Hearunyakij Peter Krzystofiak Marketing 351 TWR 18:00 – 20:20 Summer Semester July 2‚ 2008 Social Enterprise Overview Colette’s Children’s Home (CCH) is a non-profit emergency and transitional housing program for homeless single women and homeless women with children‚ with five facilities in the
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University Of Balamand MOB-Managing Organizational behavior Case Study All in Day’s Work Presented to: Dr. Dora hajj najjar Presented by: Paulmarie yammine ID:A1111377 Date: 24/11/2014 1.The people-related problems or issues Ann Wood faced during the day include the resignations of two employees during the past 24 hours and
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expand its restaurant business by pursuing the purchase of CARTS OF COLORADO‚ a $7 million manufacturer and merchandiser of mobile food carts and kiosks‚ and CALIFORNIA PIZZA KITCHEN‚ a $34 million restaurant chain in the casual dining segment. II. Analysis of the main problemPepsiCo has 3 main segments: soft drinks (35% of PepsiCo ’s sales and 39% of its operating profits in 1991)‚ snack foods (29% of PepsiCo ’s sales and 35% of its operating profits) and restaurants (36% of PepsiCo ’s sales and
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Ian San Miguel Company Case 6 Darden Restaurants With more than 1800 restaurants spread throughout the country Darden Restaurants has become the largest full service restaurant company. Darden’s success lies with in its ability to create brands with similar operations as well as effectively differentiating and positioning their brands. Some of the ways Darden differentiated their brands was by creating restaurants that provide customers with an emotional as well as physical experience. For
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