Video Case Chapter 3 Tom’s Shoes Video Summary Attention to social causes and social responsibility are two big trends in the marketing environment today. It is for this reason that Tom’s Shoes‚ a new startup company‚ is off to a big start. Their entire business is organized around one concept‚ one-for-one giving. For every pair of shoes that are purchased‚ the company gives a pair of shoes to a child in need somewhere in the world. Questions and Answers 1. What trends in the
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Jet Blue Melt Down | February 24 2012 | Technology melt down at Jet Blue | Travis L. McDaniel | Jet Blue technology team The technology department at Jet Blue airlines let down the company during the melt down. There were many areas where if the technology department had been on top of its game this melt down would not have been nearly as bad as it was. These range from simple communications problems to issues with lost bags. The first area where technology let down those
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Chapter 1 Marketing Concept 1-understand the marketplace and customer needs and wants 2-design a customer driven marketing strategy 3-construct an integrated marketing program that delivers super or value 4-build profitable relationship and create customer delight 5-capture value from customers to create profits and customer equity. Marketing satisfies customers’ needs Market place + customer needs concepts 1. Needs (physical‚ social‚ individual) wants and demands(wants backed by buying
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Chapter 1 Marketing: Creating and Capturing Customer Value 1) All of the following are accurate descriptions of modern marketing‚ EXCEPT which one? A) Marketing is the creation of value for customers. B) Marketing is managing profitable customer relationships. C) Selling and advertising are synonymous with marketing. D) Marketing involves satisfying customers’ needs. E) Marketing is used by for-profit and not-for-profit organizations. Answer: C Diff: 2 Page Ref: 2 and 4 Skill: Concept
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Crissa Root MAN105 September 27‚ 2012 Assignment – Week 1 Describe the elements of the exchange process as they occur between Netflix and its customers. This question took me a bit to answer until I thought about the one word‚ “exchange.” Exchange means to give up something in order to get something that is wanted. In the case of Netflix and its customers that means that the customers pay a fee (amount varied by plans) in order to receive DVDs by mail. The customers also do another round
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JetBlue Airways: Starting from Scratch Summary Introduction (Exhibit 1) • JetBlue’s service had grown from 9 departures per day at launch in February 2000 to more than 50 per day in the past 11 months. The fleet had grown from 2 planes to 10 with the arrival of one new Airbus A320 every five weeks. The business plan called for adding 10 new planes every year through the end of 2003‚ bringing the fleet to 40. • Ann Rhoades‚ Executive Vice President for People‚ had been extremely busy – growing
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Chapter 1 Marketing: Creating and Capturing Customer Value GENERAL CONTENT: Multiple-Choice Questions 1. “Which of the following is central to any definition of marketing?” a. demand management b. transactions c. customer relationships d. making a sale e. making a profit (c; p. 3; Easy) {AACSB: Communication} 2. All of the following are accurate descriptions of modern marketing today‚ except which one? f. Marketing is creation of value for customers.
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Table of Contents 1. Strategic vision 2. Functional strategies and key activities 2.1 Customer service 2.2 Human resources 2.3 Policies‚ practices‚ and procedures 3. Factors driving change in the airline industry 3.1 Fuel 3.2 Consolidation 3.3 Unionisation 3.4 Economic crisis 4. Future strategies 4.1 Key recommendations/primary focus 4.2 Secondary focus 1. Strategic vision Neeleman himself is
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IPO Valuation FIN-605 Md. Miran Hossain College of Business Colorado State University 10 September‚ 2012 1. What are the advantages and disadvantages of going public? Discuss the IPO process. The Advantages of Going Public Financial Benefit The financial benefit in the form of raising capital is the most distinct advantage of going public. Capital can be used to fund research and development‚ fund capital expenditure or even used to pay off existing debt. Moreover‚ once the company is
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Comparative Analysis: JetBlue VS Southwest This case is a report that compares the financials of two well-known firms in the airline industry‚ JetBlue and Southwest. JetBlue Airways Corp was established in the year 1998 with a vision of being a leading cost efficient passenger airline with competitive‚ low rates. The company has been working toward a goal of growing sustainably while also maintaining efficient liquidity. The second firm in this case report‚ Southwest Airlines Company is a much older
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