A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
Premium Customer service Mahindra & Mahindra Limited Customer
M&Ms® Project Report September 12‚ 2013 Abstract This paper will discuss the methods taught in Statistics this past semesters using what is being referred to as the M&M® project. Methods include random sampling‚ calculating random proportions‚ mean‚ standard deviations‚ creating histograms and identifying their shape such as bell‚ constructing confidence intervals for proportions and hypothesis testing of the samples. Each section of the M&M® project will demonstrate
Premium Scientific method Statistics Mathematics
begin I will carry out a SWOT analysis‚ as this is a useful analytical tool in giving us a good idea of which strategies they may decide to use. Once the strategies have been identified‚ an in depth look into each will show why M&S use such strategies as well how they give M&S the competitive advantage they need to succeed. SWOT Analysis By looking at Marks & Spencer’s food department in this way‚ we can begin to craft out different kinds of strategy that they use in order to gain competitive
Premium
listener‚ it should be heard on a Sheerly musical plane because once it’s appealing to the ears everything else will come. Kendrick Lamar’s “Sing About Me‚ I’m Dying of Thirst” is a 12 minute narrative from his major label debut album Good Kid‚ M.A.A.D City. It’s broken into 2 skits and two songs “Sing about me” which speaks on issues with L.A.’s gang culture and secondly “I’m dying of thirst.” based on the nightlife. The song at first sounds like a regular song‚ you’re either bored because of how
Premium Music Emotion Psychology
Jean Piaget Jean Piaget (1896 - 1980) was employed at the Binet Institute in the 1920s‚ where his job was to develop French versions of questions on English intelligence tests. He became intrigued with the reasons children gave for their wrong answers on the questions that required logical thinking. He believed that these incorrect answers revealed important differences between the thinking of adults and children. Piaget (1936) was the first psychologist to make a systematic study of cognitive
Premium Jean Piaget Theory of cognitive development
Against a bowl of M & M! A bowl of M & M is very tasty‚ and most people like it‚ including me. When you’re watching television‚ M & M is a perfect companion. But after reading this article you might want to think again before eating "melt-in-your-mouth-not-in-hand you" chocolate. History of M & M: Brown grain is first made in 1941 and has now been circulated to more than 100 countries with 33 different types. In the beginning‚ M & M was created for the US Army‚ allowing them to carry anywhere
Premium Nutrition Chocolate Genetically modified food
that have impacted my thought of the millennials era‚ those two articles are The Outsiders: How Can Millennials Change Washington If They Hate It? by Ron Fournier and Millennials: The Greatest Generation or the Most Narcissistic? by Jean Twenge. In the first article they really explained that this generation‚ the people of today are the ones that they younger people are more service oriented than anyone ever was. This is a great thing‚ but whats the link? Nothing actually. These young adults are going
Premium Education Family High school
“This generation of 18-to-25-year-olds might be the most narcissistic generation ever.” The author‚ through her research‚ shows that parents that constantly record their children‚ doting on children daily about how special they are‚ and the evolution of Internet and television are the primary causes for this personality disorder. The author quotes different research; however‚ the consensus remains that the effects of narcissism is people being more materialistic‚ prioritizing money over other meaningful
Premium
the marketing vehicle reaches the target consumer UnMe jeans targeted at teen girls who have their own unique taste in fashion. They are social and are trend leaders in their communities. The target group has grown up with the development of Web 2.0 as well as with the downturn of traditional media. Compare to YouTube and Facebook‚ which have an audience of all ages‚ Zwinktopia’s audience fits right into the target group of UnMe jeans. Zwinktopia is designed for the girls who are from 13 to
Premium Facebook Marketing Marketing plan
about the slowdown in the premium jeans market. The first slowdown was in 2007‚ after that time premium jeans never the same. Between 2008 and 2010 the premium denim prices fell 10-15 percent over this time period. There were different tactics these premium denim designers including 7 for mankind‚ True Religion‚ Diesel‚ Joe Jeans and Levi Strauss tried to attempt to maintain their positions. Some did this by lowering the price of jeans‚ creating lower priced jeans (i.e. recession collection and jeggings)
Premium Jeans Brand management Marketing