MALAYSIAN ASSOCIATION OF TOUR AND TRAVEL AGENTS (MATTA) CODE OF ETHICS FOR MEMBERS Wisma MATTA‚ No 11‚ Jalan 1/76‚ Desa Pandan‚ 55100 Kuala Lumpur Tel : (03) 92876881 Fax : (03) 92876880 E-mail : admin@matta.org.my Website : http://www.matta.org.my Updated by MATTA Secretariat 12 April 2006 MATTA Code of Ethics for Members CONTENTS PART I PRELIMINARY 1. The MATTA Code of Ethics 1.1 What it means to members 1.2 What it means to customers and consumers
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Retail Travel Environment Level 3 – Travel and Tourism 13th February 2013 INTRODUCTION In this assignment‚ I have been asked to produce a report describing the retail travel environment in Travel and Tourism. This must include the roles of the different types of retail agents; the products and services that they are selling; the links that exist within the retail travel environment; and the different types of relationship that exist within the retail industry. ROLES OF TRAVEL
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industry’s individual parts or a combination of the parts or a combination of the parts to the consumer. - Functions: -as a broker (bringing buyer and seller together) for the other suppliers‚ such as hotels‚ car rentals‚ ground operators and tour companies. They basically will be the one that will take care in preparing and reserving ticket to airlines for the customer. - History: Basically it is known that the British company is one of the oldest agencies in the world. It is
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the student that can be used in exploring the competitive and huge application of the technology we have. By conducting the educational tour it can help us more knowledgeable and familiarized with the latest innovation about the high-tech facilities. In addition‚ to expose the student in the different things they will encounter during the tour. Objectives of the tour: 1. Familiarized the different types of hotels as well as their facilities and amenities. 2. Study the cultural‚ environmental and
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The Tourism industry is an important industry in Hong Kong. Inbound and outbound tourism is the major income of Hong Kong. According to the result from the Tourism Commission‚ in 2011‚ Hong Kong received a record-high of 42 million visitors from around the world‚ a remarkable increase of 16.4% over 2010. It is also the first time that the number of arrivals surpassed the 40 million mark. The appreciation of most major currencies against Hong Kong dollar and the improving travel sentiment have fueled
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bearer in 2012 for Matt Kuchar and Lee Westwood and . I’ve witnessed a sporting event first hand that draws in annual crowd of over 700‚000 fans over a 4 day period for just one tour championship. With an average ticket price of $100 for two days of access; I believe that athletes earn every penny that they make. The Fedex Tour Championship rakes in more than seven hundred million dollars not inclusive of sponsorships‚ merchandizing‚ t.v advertisements‚ and revenue generated for the city that is hosting
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NARRATIVE REPORT Last Monday February 24‚ 2014 we had our Educational tour in relation to our subject Total Quality Management. This activity were participated by 4th year students of CITHM .The educational tour was plan for the student to be familiarize on how a company with certification works and manage. It’s a nice thing that our department allow us to go outside and experience such educational tour. It was 7:00 in the morning our departure in capitolio and Mrs. Kabaitan Dinglasan our
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products and services to customers on behalf of suppliers such as airlines‚ car rentals‚ cruise lines‚ hotels‚ sight-seeing tours and package holidays. When we say Travel Agency they are the one who can assist you in planning your trip or someone has to be responsible with all the preparations you will need. They are responsible for planning‚ reserving and preparing vacation holiday tours or only transportation and accommodation the travelers need to have. Of course‚ travel agencies sell product that are
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Importance of a Tour Guide A tour guide‚ as the very name indicates‚ is a person who guides the tourists and offers them all relevant information about the place they are visiting. A tour uide must be capable of interpreting the cultural and natural heritage of an area and possess a specific qualification usually issued and/or recognised by the appropriate authority. Tour guides must be thoroughly knowledgeable about the cities‚ regions and countries where they work. It is the responsibility
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Inspiring them to be part of a better future resulting in everybody to work harder. Thereby‚ both domestic and international travelers are assured of a quality‚ dedicated and honest services at affordable rates and value for money tour packages. c. Ownership/Management Shareholders: Mr. Clarence D. Aytona Mrs. Dorothy Lauron-Aytona Ms. Claudette Anne L.
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