ISO CASE STUDY Broadway Cafe AUTHORS Julio Romero Zapata – Student ID 3031203 Amanthi Wijeyekoon – Student ID 3037866 Clara Chong – Student ID 3047408 Tina Swaker – Student ID 121271 Table of Contents Table of Contents 1 1 Introduction 2 1.1 Assumptions 2 1.2 Where to from here 3 1.3 Use of Groupware tool 3 2 Competitive Advantage 4 2.1 Making business decisions I – Porter’s Five Forces & Generic Strategy 4 2.2 Making business decisions II – Customer Order Process 5 3 Customer Relationship Management
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PresentAssociate Lead AuditorCertification International Philippines‚ Inc.Pasig‚ CityConducts certification audits October 2011 to Present ConsultantMT MOYO-BAHIA CONSULTANCYQuality‚ Environment and Project Management ConsultancyConducts training in ISO 9001 and 14001Provides consultancy in establishing Quality and Environment Management Systems and Project ManagementPrepares Feasibility Studies in Water System ProjectJune 2011 – PresentPart-time InstructorComputer Arts and Technological School
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Unit Outcomes Outcome Evidence for the criteria Feedback Assessor’s decision Internal Verification First attempt Re-work Be able to monitor appropriate systems to improve organisational performance LO3 Design systems to manage and monitor quality standards specified by the organisation 3.1 Demonstrate a quality culture to ensure continuous monitoring‚ evaluation and development of the process 3.2 Recommend improvements which align with the organisation’s objectives and goals
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The TQM Magazine Total quality management adoption: revisiting the levels B.G. Dale D.M. Lascelles Article information: To cite this document: B.G. Dale D.M. Lascelles‚ (1997)‚"Total quality management adoption: revisiting the levels"‚ The TQM Magazine‚ Vol. 9 Iss 6 pp. 418 - 428 Permanent link to this document: http://dx.doi.org/10.1108/09544789710186957 Downloaded on: 02 October 2014‚ At: 00:02 (PT) References: this document contains references to 13 other documents. To copy this document: permissions@emeraldinsight
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LABORATORY ACCREDITATION BASED ON ISO/IEC 17025 STANDARD January 13‚ 2011 Dr. Mala Khan Project Director‚BCSIR CONTENTS ⌧ISO/IEC 17025:2000 ⌧ISO 9001 and 17025 ⌧Conformity Assessment and ISO Standard ⌧Composition of the Standard ⌧Assessment for Accreditation of 17025 ⌧Steps for Building a Laboratory Management System ⌧(Assuring of the Quality of Test Results) ⌧(Uncertainty of Measurement) ISO/IEC 17025:2005 （Romanian version : SR EN ISO/CEI 17025:2005） Title: “General Requirements
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QUESTION: Should Benziger pursue ISO 14000 certification? Yes‚ Benziger should pursue ISO 14000 certification. The certification is not only consistent with Benziger’s environmental stewardship‚ but also strengthens Benziger’s market position. Furthermore‚ ISO 14000 helps Benziger substantiates EMS to let external stakeholders know more aboutout what Benziger does environmentally and systematize the existing environmental activities. First of all‚ to pursue ISO 14000 certification is to carry
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ISO 14001: identifying and evaluating environmental aspects n 131206 v e r sio n o f 14 J u ly 2014 ISO 14001: I denti fyi ng an d evaluati ng envi ronmental aspects | 1 We at SCCM are convinced – and our experience has proven – that any organization‚ large or small‚ will achieve better environmental performance by using the ‘plan-do-check-act’ approach outlined in the ISO 14001 standard. Copyright SCCM All rights reserved. Nothing included in this publication may be made public‚ and/or reproduced
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ME - 016 Printed Pages - 3 (Following Paper ID and Ron No. to be filled in your Answer Book) Roll No. I I I I I B.Tech. SEVENTH SEMESTER EXAMINATION‚ 2006 - 07 TOTAL QUALITY MANAGEMENT Time: 3 Hours Note: (i) Attempt (ii) All questions carry equal marks. (iii) In case of numerical problems assume data wherever not provided. (iv) Be precise in your answer. 1. Total Marks: 100 ALL questions. Attempt any two parts of the following:
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establishment of Total Quality Management Philoshopy to fulfill one of the element stated. In Malaysia‚ government had carries various effort to enhance and assist the quality standard by establishment of SIRIM. SIRIM had been responsible to promote ISO 9000 and TQM among Malaysian business industries. DEFINITION OF TQM As defined by OXFORD Dictionary of Accounting‚ TQM is an approach to managing people and business processes that emphasizes the importance of customer satisfaction. TQM programs
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THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE Ternopil Ivan Pul’uj National University The Department of Economic theory COURSE WORK on course “Economics of Business Enterprise” on the topic: “The improvement of quality and competitiveness of product Performed by student of the group IBM-21 Inyamah Nnanna Credit book number MO 08-028 Supervisor: Assistant professor Marynenko N.Iu. Ternopil 2010 Contents Introduction..........
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