Abdullah Younus younus.abdullah@ymail.com EMN 502 PROJECT QUESTIONS 1. Why is service quality more difficult to define than product quality? -While service and production share many attributes‚ services have more diverse quality attributes than products. For example‚ product like a personal computer is typically evaluated on its merits‚ and it makes little difference to the user whether the person that assembled the computer was in a bad mood the day the computer was made. Service
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ISO 9001:2008 Clause 8.2.1 P017 Customer Satisfaction Procedure Company Name/Logo Document No Uncontrolled Copy COMPANY PROPRIETARY INFORMATION Controlled Copy Rev Date Prior to use‚ ensure this document is the most recent revision by checking the Master Document List. To request a change‚ submit a Document Change Request to the Document Control Representative. Company Name/Logo P017 Customer Satisfaction Procedure Contents P017 Customer Satisfaction Procedure ............
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Analysis of the case Unilever Australian Petone is a striking example of the up-to-date managed company which implements the modern management techniques to keep up with the times. New principles and techniques such as JIT and ECR allow the company to be more effective to satisfy the customer demand‚ to decrease the ‘waste’ costs including time‚ resource and materials. At the same time the usage of these techniques involves the thorough understanding and proper implementation of sophisticated methods
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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Contents Particulars Page no. 1.0) Introduction 2.1) Company History 2.2) Aim
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TASK1 OM is one of the three major functions of any organization‚and it is integrally related to all the other business functions.All‚organizations market‚finance‚and produce‚and it is important to know how the activity functions. OM let us understand what operations managers do‚regardless of you job in an organization‚you can perform better if you understand what operations managers do. OM provides a major opportunity for an organization to improve its profitability and enhance its service to
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Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 2012 In 2010/11‚ the IAF carried out a global survey to capture market feedback on the value of certification. The survey aimed to gain intelligence on the drivers for seeking certification‚ the selection criteria when choosing a body to provide certification services‚ the appropriateness of the process‚ and the positive outcomes of certification. About IAF The International Accreditation Forum
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MANAGEMENT 1. Introduction There are a number of issues surrounding the general area of “quality” in project management. You will need to be aware of some of the requirements of PRINCE (or PRINCE2) as well as the more general aspects of the ISO 9000 and 14000 series. 2. Quality requirements as part of PRINCE PRINCE2 (Projects in Controlled Environments) was revised from PRINCE in 1996 and is the accepted standard for the control of projects in the computing area of the public sector. It is
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quality.nist.gov/Contacts_Profiles.htm ISO 9000 Standards • Voluntary standard that is quickly becoming the norm • Series of quality standards defined by the International Organization for Standardization • Certification to an ISO 9000 standard means that the firm has a quality management system in place that ensures consistency of output quality • Takes 9 to 18 months to get certified • ISO 9000 does not prescribe particular practices but
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authority. E) none of the above‚ a successful TQM program incorporates all of the above 7) Costs of dissatisfaction‚ repair costs‚ and warranty costs are elements of cost in the A) Taguchi Loss Function. B) Pareto chart. C) ISO 9000 Quality Cost Calculator. D) process chart. E) none of the above 8) The assumptions necessary for a
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