INTRODUCTION Consumer Perception Definitions Customer and Consumer -The term “customer” is typically used to refer to someone who regularly purchases from a particular store or company .The term "consumer" more generally refers to anyone engaging in any of the activities used in definition of consumer behavior. Therefore‚ a customer is defined in terms of a specific firm while a Consumer is not the individual buyer-The most commonly thought of consumer situation is that of an individual
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toward the economy’s progress. One of the important aspects of the country’s service sector enabling sustainable growth is the banking system. The banking system remains‚ as always‚ the most dominant segment of the financial sector. With a jump in the Indian economy from a manufacturing sector‚ that never really took off‚ to a nascent service sector‚ banking as a whole is undergoing a change. A larger option for the consumer is getting translated into a larger demand for financial products
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INTRODUCTION 1.1 BACKGROUND OF STUDY The Nigeria banking industry has witnessed a lot of changes since the mid 1980’s and this is reflected in the increased volume and complexity of bank operations‚ increased innovations and varieties in product and service delivery. These development have not only been technology driven but have influenced move technological advances. Information technology which is the foundation of modern electronic banking through desktop computers and terminals provide the
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* No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7 Not Much Q: 6 Following are some factors which affect the preference for the use of internet banking services. Please tick the appropriate option
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Technology’s Impact on the Gaps Model of Service Quality Mary Jo Bitner W. P. Carey School of Business Arizona State University Valarie A. Zeithaml Kenan-Flagler School of Business University of North Carolina Dwayne D. Gremler College of Business Administration Bowling Green State University This chapter presents a foundational framework for service science – the Gaps Model of Service Quality. For over two decades the model has been used across industries and worldwide to help
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University of Amsterdam‚ Business School Caput Commercial Banking Academic Year 2010/2011 Exam January 2011 Student name …………….. Student ID …………….. Signature …………….. Instructions The rules of this exam are as follows: • Please write your full name‚ student ID and signature. • Please keep all answers brief and to the point. Do not provide irrelevant informa- tion‚ but show all steps that are necessary to solve a problem. • There are 12 pages in this exam including this page. Questions start
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An Assignment on Foreign exchange & International Banking Offshore banking in Bangladesh & Shahjalal islami bank ltd‚(OBU) operations in Bangladesh. Prepared for: Subarna Barua Lecturer‚ Department of International Business‚ University of Dhaka. Prepared By: Sujoin Saha (17) Ariful Hoq Ahmad (55) Department of International Business (2nd Batch)‚ Session: 2012-13 Course Name: Business Analysis in National & International Context Course Code: IB-407. Date of Submission:
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CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India. Design/Methodology/Approach: The research methodology is largely based on extensive literature review and is based on exploratory research followed by descriptive analysis. The data collected thorough questionnaire‚ which is based on both open ended and closed ended questions. The questionnaire
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e-Business Unit 6 Mid Term Assignment (An Examination of Citibank ’s E-Business Strategy for Global Corporate Banking) A Paper Presented in Partial Fulfillment Of the Requirements of [Class #637 - MBA 57613 - e-Business] February‚ 2012 | | | | | | | | | | | | DECLARATION OF ORIGINALITY OF WORK: I affirm that the attached work is entirely my own‚ except where the words or ideas of other writers are specifically acknowledged according to accepted citation conventions. This assignment
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Research Proposal Title: The working title of my research is drafted as- A study on the demographic factors influencing the adoption of E-banking in India. E – Banking has become a rising concern for academics. It is the innovation of e- banking that has resulted in cost and time reduction for the employees and consumers for the completion of their banking transactions. Banks have now devised more internet based solutions. The research has a wide scope as it focuses on the factors that influence
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