Productivity & Quality Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling
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This paper will describe three types of logical fallacies. Logical fallacies are errors in reasoning. Once a person becomes familiar with them‚ they can identify logical fallacies in others’ arguments. A person can also avoid using logical fallacies or use them to their advantage to convince others of something differentiates the facts from the fallacies‚ this could help people make a better and more productive decision To define what a fallacy is one must understand what an argument is.
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Types of Buckling Engineering is one discipline that is based on several different phenomenon and concepts. Each concept in engineering is as important as other and they all work together to give rise to some new techniques. One phenomenon that is extremely beneficial and widely used in engineering and science is buckling. Buckling is nothing but a phenomenon of mathematical instability‚ which leads to a special failure mode. When a system in equilibrium is subjected to additional load‚ it buckles
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Types of forecasting There are two major types of forecasting‚ which can be broadly described as macro and micro: Macro forecasting is concerned with forecasting markets in total. This is about determining the existing level of Market Demand and considering what will happen to market demand in the future. Micro forecasting is concerned with detailed unit sales forecasts. This is about determining a product’s market share in a particular industry and considering what will happen to that market
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REPORT ON TYPES OF ENTREPRENEURS Entrepreneurship is the act of being an entrepreneur‚ which can be defined as "one who undertakes innovations‚ finance and business acumen in an effort to transform innovations into economic goods". Strategic Entrepreneurs: they show simultaneous opportunity seeking and advantage seeking behaviours and results in superior firm performance. They are engaged in exploring new ideas‚ opportunities and other entrepreneurial dexterity which are so unique in order to gain
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Types of Power Michelle S. Cattaneo Devry University Most effective type of power What is reward power? The extent to which an entity can control the dispensing of rewards or benefits. I believe that reward power can be extremely effective in changing human behavior and in increasing your ability to persuade. You get what you want with minimal effort. Simply fact is everyone has their price. With this power you see the employee ’s perception that the supervisor has the ability to provide certain
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Introduction of customer relationship management 2 Importance of customer relationship management 2 Customer needs Definition 3 Types of customer needs 3 Process of identifying the customer needs…………………………………………………………………………................3 Customer expectations and satisfaction………………………………………………………. Customer expectations……………………………………………………………………………………………………………………………….4 Customer satisfaction……………………………………………………………………………………………………………………………4 Customer satisfaction
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Axia College Material Appendix F Type I and Type II Diabetes What are the differences between Type I and Type II diabetes? By completing this chart‚ you will create an easy-to-read reference that will help you understand how the two forms of diabetes mellitus differ. Use Ch. 13 of the text in addition to the American Diabetes Association (ADA) Web site at http://www.diabetes.org/about-diabetes.jsp to find details about the two types of diabetes. Diabetes Mellitus Matrix |Form of Diabetes
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THE CONSTITUTION NAME REGISTRATION NUMBER SIGN 1. SAID SUNDAY G34/31030/2014 …………… 2. IVY MICHELE G34/41659/2013 …………… 3. DOLVIN MAUTI G34/31179/2014 …………… 4. JOHN MUMO G34/30274/2014 …………… 5. PENINAH NZIOKA G34/30688/2014 …………… 6. IRUNGU SHARON G34/30570/2014 …………… 7. GRACE NDINDA G34/30317/2014 …………… 8. JULIUS MURIUKI G34/30920/2014 …………… Meaning of the constitutional law A constitution is a set of fundamental principle
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Types of Intelligence Brett C. Walker General Psychology PSY-102 May 26‚ 2010 Types of Intelligence After reading the chapter and lecture that was assigned to me‚ I believe that I have a better understanding of the types of intelligence. During my study I have also‚ learned that there is eight different types of intelligence. In this short essay I am going to take the time to discuss each of the eight types of intelligence‚ I will also be discussing the benefit to intelligence testing
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