determine corporate practices and methods that will maximize the lifetime value of each individual customer to the firm Definition from Perils Article: CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time. *Definition of Strategic CRM (ch. 3) -- business strategy and company-level philosophy where the knowledge about customers and their preferences have implications for the entire organization *Frameworks for CRM – Winer -Seven Steps
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stages. a. Strategy formulation includes developing a vision and mission‚ identifying an organization’s external opportunities and threats‚ determining internal strengths and weaknesses‚ establishing long-term objectives‚ generating alternative strategies‚ and choosing particular strategies to pursue. b. Strategy implementation requires a firm to establish annual objectives‚ devise policies‚ motivate employees‚ and allocate resources so that formulated strategies can be executed; strategy implementation
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MODULE 1 AN INTRODUCTION TO STRATEGY & LEADERSHIP 1.7 – 1.14 What are the ways strategies can be developed? Approaches to understanding strategy: ❖ Rational - based on a model in which the conception and execution of strategy are treated as discrete‚ sequential activities. Chandler (1962) defined strategies as a straightforward process made up of two chronological activities. The following steps are typical of the method employed in this approach: 1. The establishment
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BE 431 Business Strategy On the meaning of strategy from different theories and perspectives Introduction Strategy‚ originated from the ancient art of war‚ refers to the planning made on the basis of the analysis of the whole war situation. Moreover‚ under the influence of Ansoff’s Strategy for Diversification‚ strategy has begun to be widely used in economic management and many other areas including society‚ education‚ science and technology
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Illustration 12.6 Does structure follow strategy? A key message of this chapter is that strategy and structure should fit together. But which determines which? Alfred Chandler‚ Professor of Business History at Harvard Business School‚ proposes one of the fundamental rules of strategic management: ‘unless structure follows strategy‚ inefficiency results’.1 This logical sequence fits the ‘design’ lens for strategy‚ but does assume that structure is very much subordinate to strategy: structure can easily
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Business Strategy -Strategic Intent Introduction Hamel and Prahalad argue that western companies used to "fitting" vision to adapt its resources‚ as a result‚ they will only seek to maintain their advantages. In contrast‚ Japanese companies dedicated to accelerating the pace of organizational learning in order to maximize resources‚ and trying to achieve seemingly impossible goals (Hamel and Prahalad‚ 1989:65). They believe these Japanese companies develop “an obsession with winning” among the
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segment of our business. Second‚ our increasingly relevant menu options‚ combined with clear competitive advantages in convenience and value‚ enabled us to serve 60 million customers per day last year. This is up 2 million from the prior year and a remarkable 14 million more per day compared to 2002. Third‚ as a result of these sustained operating results‚ McDonald’s total stock return for the three-year period ending in 2009 was ranked number one among the 30 blue-chip companies that comprise the
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Johnson September 4‚ 2014 Business Strategy Under Armour Case 2 1. How strong are the competitive forces confronting Under Armour‚ Nike‚ and The adidas Group? Provide a five-forces analysis to support your answer. The most powerful and widely used tool for assessing the strength of the industry’s competitive forces is the five-forces model of competition. The five competitive forces include pressures stemming from buyer bargaining power‚ pressures coming from companies in other industries to win
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International Business Strategy Dr. Wu Zan **What is International Business ? - Business : Intergration of different functional areas (HR‚ Accounting‚ Finance‚ Strategy…) - International Business : business activities conducted across cultural and national boundaries. - Real life examples : We are living the age of international business and globalization. Ex : Australia = its government is negociating a free trade agreement with China‚ its biggest international partner in business. In the past
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THE INTERNAL ENVIRONMENT [pic] STRATEGIC CAPABILITIES Strategic capabilities are the resources and competencies Vodafone need to survive and prosper. (Johnson‚ Scholes & Whittington 2006‚ p.119) Why do we need to understand Vodafone’s Capabilities.... Vodafone’s capabilities will allow Vodafone to achieve competitive advantage over others because Vodafone has something that a competitor doesn’t have‚ or has difficulty getting. |
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