FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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CHARACTERISTICS OF SERVICES The services have unique characteristics which make them different from that of goods. The most common characteristics of services are: Intangibility. Inseparability. Perish ability. Variability Intangibility Services are activities performed by the provider‚ unlike physical products they cannot be seen‚ tasted‚ felt‚ heard or smelt before they are consumed. Since‚ services are not tangibles‚ they do not have features that appeal to the customer’s senses‚ their
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WEEK 9 Introduction to GST * A goods and services tax (GST) was introduced into Australia on 1 July 2000 * It is a tax levied at the rate of 10% on the supply (sale) of most services and goods * Business registered under the GST legislation collect the tax on behalf of the Australian tax office (ATO) and remit the amounts collected to the ATO at regular intervals * Business are allowed to offset and GST they pay on buying services and goods against the GST collected on supplies
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Introduction to Tesco Tesco is the largest British retailer and is also world’s third largest retailer with outlets across Europe‚ USA and Asia. They come with one purpose which is creating value for money to earn customers’ life loyalty. The business began in 1919‚ one man named Jack Cohen selling groceries from a stall in the East end of London. He bought surplus stocks of tea from T.E.Stockwell. This company and Cohen combined their names to brand the tea Cohen originally sold- TESCO tea.
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Introduction When the marketing plan implementation does not successful of marketing plan which practitioners expected which‚ they have to used a range of structural and behavioural intervention strategies to improve their marketing performance‚ such as‚ According to Cravens and Piercy‚ 2006 have been mention that “exiting from a product/service market‚ new product planning‚ changing the targeting market strategy‚ adjusting marketing strategy‚ pr improving efficiency”. However those two interventions
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Introduction to Psychology Introduction to the Unit Unit overview This unit focuses on understanding psychological theory and its application to life. It provides you with an understanding of: • psychology as a social science • the biological basis of behaviour • psychological development through the lifespan • sensation and perception • states of consciousness • memory‚ learning and conditioning theories • cognition‚ language‚ creativity and intelligence
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Introduction to Ephesians Saturday Bible School Click Clickicon iconto toadd addpicture picture Introduction to Ephesians The city of Ephesus was situated in Lydia on the River Cayster‚ about forty miles from Smyrna. It was a place of considerable commerce and also noted for its magnificent temple of Artemis‚ which was from very ancient times the center of the worship of that goddess. Introduction to Ephesians This temple was burnt down by Herostratus 355 B.C.‚ but rebuilt at immense cost
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Introduction to Banquet‚ Function and Catering Procedure The World of Catering CATERING is a specialized field within the hospitality industry and could be defined as preparation and delivery of food‚ service staff and all amenities to a site either than a caterer owned A caterer today must also have the ability to provide complete entertaining concepts‚ customized to a client’s needs‚ be able to transport fine foods efficiently and safely‚ and serve them with ease and style It involves more than
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Introduction Essay What articles did you choose? I chose Family Ties What type of Introduction does the writer use? This particular writer wrote this in a very interesting way. He started out with a question “Where do you come from?” This is the type of question that you would think would be simple‚ but he was referring to where African Americans came from. He was very straight to the point. Very well written. I enjoyed it. What is the effect of that kind of introduction on this essay? I think
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Introduction of APEC Asia-Pacific Economic Cooperation‚ or APEC‚ is the premier forum for facilitating economic growth‚ cooperation‚ trade and investment in the Asia-Pacific region. The Asian-Pacific Economic Cooperation (APEC) is a cooperative effort of 21 countries with a common goal of improving free trade in this region. First established in 1989 with 12 member countries in Canberra‚ Australia‚ APEC has made great strides in facilitating and improving trade among its member countries. In the
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