Service-quality dimensions Although there is general agreement that service quality has many dimensions (Gro¨nroos‚ 1982‚ 1990; Berry et al.‚ 1985; Parasuraman et al.‚ 1985)‚ there is no consensus on the exact nature and content of these dimensions (Brady and Cronin‚ 2001). Lehtinen and Lehtinen (1982) defined service quality in terms of physical quality‚ interactive quality‚ and corporate (image) quality. Physical quality relates to the tangible aspects of a service. Interactive quality refers
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INTRODUCTION It has been said that purpose of information systems is to get the right information to the right people at the right time in the right amount and in the right format. Because information systems are intended to supply useful information‚ we begin by defining information and two closely related terms‚ data and knowledge. One of the primary goals of information systems is to economically process data into information and knowledge. Data items refer to an elementary description of
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Introduction From the first day of human existence‚ people - by basic instinct - have closely stuck in group work and teamwork. This claim is enhanced by Michael Black and Annette Capel in their article entitled “ Nature/Nurture : An artificial division”. According to them‚ “ Humans are also social creatures. We seek other humans to live with‚ and‚ in general‚ do not like to be alone for long periods. Newborn babies respond favourably with lower heart and respiration rates to having people nearby
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Introduction Background Information To begin a discussion about acid-base titrations‚ we must first recall that there are several definitions of acids and bases. For the purpose of this exercise‚ we will consider the Arrhenius definition of acids and bases‚ in which an acid is a proton (H+) donor and a base produces hydroxide (OH-) in solution. When an acid reacts with a base‚ the products of this reaction are water and a salt. Note that salt here does not only mean table salt (NaCl)‚ but can refer
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INTRODUCTION ABOUT ADOBE PHOTOSHOP TOOLS AIM: To study about the adobe Photoshop tools TOOLS: Marquee Tool: It makes rectangular‚ elliptical‚ single row‚ and single column selections. Move Tool: moves selections‚ layers‚ and guides. Lasso Tool: make freehand‚ polygonal (straight-edged)‚ and magnetic * (snap-to) selections. Magic Wand Tool: selects similarly colored areas. Crop Tool: trims images. Slice Tool: creates slices. Slice Select Tool: selects slices. Healing
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Introduction Gucci. Hermes. Dolce&Gabbana. These are but three of the hundreds of foreign products being imported to our country nowadays. As a wave of these new products from abroad are finding their way into the country‚ the trend of consumption by our local people is inevitably changing. And the world is now turning into this “Global Village”. The concept called globalization has led various firms to operate on a worldwide level which has drastically affected consumer buying behavior. Being
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doesn’t have any idea about it. We usually observed some students talking about “Laro tayo DotA mamaya.” or “We play DotA later.”not going straight at home after school. It captures our attention when we are hearing those students talking about the thing “DotA.”and actually‚ we observed that it affects their behaviour especially in academic standing. This thing about “DotA” make our research group chose it as our topic in thesis‚ thinking about the thoughts that disturb
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fghty Proile I. Research project/Study title: Computerized voting system for Student Council Elections II. Research topic areas: Election‚ system development III. Background of the study: Since the start of education and it’s components for learning purposes‚ not just the academic side has become our use for success and for competitive side‚ but taught us to push forward of oneself‚ to become leader of the society. The role of being an officer
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The Introduction No matter what heading you choose for the introductory section of your proposal‚ it should‚ in the most general sense‚ do two things for the reader: It should provide a "map" of what is ahead It should make the reader want to find out more about your research. More specifically the introductory section to a thesis proposal should tell the reader something about the following: What is the study about? Why is it important? What is the problem‚ question‚ hypothesis‚ theory
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INTRODUCTION On the job training or and OJT is one method by which students is given a chance to apply the theories computations that they have learned from the school. It also helps the students to acquire relevant knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum. For the students‚ an OJT or internship program provides opportunities togo through the actual
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