Harmondsworth UB7 0GB Parent company International Consolidated Airlines Group S.A. Calle Velázquez 130 Madrid‚ 28006 Spain Independent auditors Ernst & Young LLP 1 More London Place London SE1 2AF 1 British Airways Plc Business review and Directors’ report The Directors present their annual report and the audited financial statements for the year ended 31 December 2012. Business review British Airways (‘BA’ or ‘the Group’) is the UK’s largest international scheduled airline and one of the
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it was announced that the British operation‚ KFC GB Ltd had become a joint venture – a company owned by Trust house Forte and PepsiCo. In January 1997‚ Tricon Global Restaurants and Tricon Restaurants International were founded and KFC became part of its group which is the world’s largest restaurant group with restaurants in nearly 100 countries in the world. If we combined with Pizza Hut and Taco Bell‚ there are nearly 30‚000 restaurants worldwide. In 2002 Tricon changed its name to YUM! Brand
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Homemade Pizza INGREDIENTS YOU WILL NEED TO MAKE HOMEMADE PIZZA: Dough: 1 ½ cup of luke warm water 1 tsp yeast 1 tsp sugar 2 ½ cups of flour 2 tsp salt (This will make two pizzas‚ we refrigerator one for up to a week so we can have pizza any time) Pizza Sauce: 1 tsp salt 1 tsp ground pepper 3 gloves of garlic 1 tsp of lime juice 1 tsp of our everything spice Mozzarella cheese (as much or as little as you like) HOW TO MAKE HOMEMADE PIZZA: First we are going to make the dough for the pizza‚ we use the
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to be difference from their competitors. Domino’s Pizza is an American pizza restaurant chain founded in 1960.The scale of changes at dominos are
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Online pizza ordering system is a web based application which allows pizza to be ordered online. This web site gives us information about pizza. The ordering system provides the user with three tabs: one for customizing pizzas‚ one for side orders‚ and one for delivery details. Customers can switch to any tab any time. When they are done with filling in all information regarding their order they can complete the order to send it to the pizzeria. There are 2 types of users who can order for pizza online
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Please describe how Pizza Hut improves customer satisfaction through CRM program. In 2005‚ Pizza Hut started the CRM program which consisted of the following three: 1-800 hotline‚ Customer satisfaction/loyalty survey‚ and Bonus program. The 1-800 hotline: From looking at the CRM model above‚ you can see that the hotline allowed Pizza Hut to ‘Interact to improve knowledge’ about the customer’s wants and needs. By knowing what the customers are happy or unhappy about‚ Pizza Hut can take different
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Balanced scorecard of DOMINO’S PIZZA TABLE OF CONTENTS: 1) Introduction 2) Customers perspective 3) Internal processes 4) Innovation and learning
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My Evaluation of Boston Pizza Grant Dick DeVry University My Evaluation of Boston Pizza Each time I return home after a stint of travel to other countries I always head out to one of my favorite restaurants‚ Boston Pizza. Boston Pizza has been around since the 1960’s and started out as a small one store location but has grown into one of western Canada’s most popular restaurants with over 150 locations in Canada with a few locations also spread out in the USA. There are many choices that can
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AN INVESTIGATION INTO THE IMPACT OF SOCIAL MEDIA ON BRAND PERCEPTIONS: THE CASE STUDY OF ESTÉE LAUDER DISSERTATION By PALESA MAHLOELE Presented in partial fulfilment of the requirements for the degree of MSc Marketing University of Wales APRIL 2011 ABSTRACT Social media has evolved through many generations and eras‚ it has been defined in various ways by different authors‚ researchers as well as academia. Some argue that it stems from the very early
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Pizza Store Layout Simulation Maurice A. Correia OPS/571 Instructor: Ray Mowery December 20‚ 2010 Pizza Store Layout Simulation 350 slices of pizza are eaten by Americans every second‚ there are approximately 61‚ 269 pizzerias in the United States‚ each serving around 61‚000 customers per year. In the pizza store layout simulation I will examine‚ identify‚ and discuss points of process performance and metrics within the pizza business. This paper will also discuss alternative ways to run
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