IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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Statements 17 1. Scope of the Analysis 17 2. Examining Credit Worthiness of IBM 17 2.1.1. Short Term Paying Ability 17 2.1.2. Long Term Solvency 22 3. Examining IBM Stock as a Investment Opportunity 23 Part 3: Conclusion 25 References 27 Appendix 1: Calculations for Financial Analysis 28 Part 1: Qualitative Analysis 1. Company Profile International Business Machines Corporation (IBM)‚ founded in 1911‚ is an American multinational technology and consulting corporation
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industry at that period and was extremely successful in the market. 2. From 1970s to 1980s‚ IBM kept on introducing a series of IT innovations including hard disk‚ floppy disk and the IBM PC in the early 1980s. These products fit the customer needs perfectly at that period and soon dominated the market. The factors led to IBM’s problems during the late 1980s including: 1. The wrong strategies made by IBM against changes in the needs of the customer. At that time‚ the customers increased the need
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IBM in the 21st Century: The Coming of Globally Integrated Enterprise (Case Study) By: Shareeki Smith Boston University "IBM in the 21st Century: The Coming of the Globally Integrated Enterprise‚" HBS case 9-308-105‚ October 7‚ 2009 Abstract In this Case Study‚ IBM illustrates a great example of taking a company to a global level by providing great leadership and making great decisions. IBM was able to notice their opportunity to provide their services outside the US and put together a
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1)Yes‚ I believe playing on jeopardy is a good way to test machine intelligence. You are able to see if the machine can keep up with the speed of the human brain and if can process complete thoughts like a human brain; all while being up a 3 second time crunch. It is interesting to see that even though 3 seconds seems quick how the human response is still quicker. Actually gives me a little piece of mind that we still have a differentiator over machines. 2) It is able to express information
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IBM When working at IBM they feel responsible for the further growth of a Human Resource‚ after their studies. They think that throughout training the employees achieve career growth at IBM in a serious way‚ but also in a way it makes the employee have fun at the job. Employee training IBM has a couple of different employee training programs. These programs are offered in different stages of the career of an employee. First of all they offer a guide training for new employees. Secondly they offer
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1) IBM’s transformation from a “product-centric” to a “service-centric” organisation required investments in a number of key areas. The CEO of IBM at that time was Louis Gerstner Jr. He placed importance on focus‚ speed‚ customers‚ teamwork and execution. Gerstner totally revamped the company’s whole operating procedures‚ from top management to bottom‚ by standardising global core processes‚ centralising the company to leverage its strengths as provider of solutions to customers‚ fixing the core
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president of human resources for IBM corporation‚ was in the midst of a 10-city-in-two-weeks business trip that would take him from IBM’s headquarters in Armonk‚ NY‚ to several cities in Central and Eastern Europe‚ Africa‚ India‚ China and several spots in Asia. His schedule was a fitting metaphor for IBM’s strategic and human capital challenges. Randy was reviewing his recent meeting with Sam Palmisano‚ the CEO of IBM. Randy had been the chief HR executive at IBM since 2000‚ joining when Lou Gerstner
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IBM - SWOT Analysis Strengths Since IBM was founded in 1896‚ it has gone through a very long experience in the technological industry with a very strong brand name. The company has a wide range of products to appeal and attract different customer needs and to maintain its competitive position. IBM in 2009 was considered as one of the largest and most profitable computer services company in the world with a market capital of about $119 billion and 319‚000 employees speeded in 150 countries around
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Executive Summary IBM and Accenture are both huge companies and uses five factor DuPont analysis to achieve a return on equity. IBM has a higher return on equity than Accenture‚ and therefore the management are more efficient in generating shareholder value per dollar invested. However both the companies are performing better than the industry average. IBM does also take lesser number of days to convert cash on hand compared to Accenture and industry average. But‚ Accenture is taking more days
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