Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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modern technology to develop quicker services to their customers. They continue to monitor the technology they use to ensure its performance to benefit the company. McDonalds has invested in touch screen monitors for their cashiers to help the ordering process speed up‚ this controlling function was a needed change for McDonalds in order to provide better quality service. In Europe they plan to try to eliminate some cashiers and have their customers use the touch screens to conduct their order‚ just
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Deliver‚ monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how
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* External and Internal Analysis and Competitive Advantage In this lecture‚ we focus * Company’s present strategy * Internal strength and weakness and external opportunity and threat * Five generic competitive strategy * Competitive advantage and strategy for Diversification * External and Internal Analysis and Competitive Advantage Considerations for Present Strategy: * Cost (low cost?) * Quality (superior quality?) * Customer based (broad or narrow segment) * Product-distribution
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SWOT -Opportunities One of the opportunities presented to Starbucks is the growth in coffee market. In the United States‚ specialty coffee sector accounts for approximately 15% of the total retail coffee market which is equivalent to $21billion. In 2005‚ the retail coffee market was valued to be around $23billion and specialty coffee accounted for nearly 45% of the market and was still expected to grow. Starbuck has a 40% market share in the specialty coffee sector which provides an indication
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External and Internal Environments The survival of a corporation requires two elements: the strategic management of both its external and internal environments. The absence of either environment results in limited profitability. Whether a corporation is dealing with the growing concerns of technological changes or Internet privacy‚ external and internal factors will have a significant impact on day-to-day operations. Savvy corporations understand that focusing on creating and implementing a sound
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article in CNN Money: “The economists that make the world ’s crucial monetary policy decisions are the same economists who authored most textbooks in use. While superficially appealing‚ their theories lack empirical evidence‚ are riddled with internal inconsistencies‚ and are based upon tenuous assumptions. Specifically‚ their models are built on downward sloping demand curves‚ upward sloping supply curves‚ perfect competition‚ rational consumers‚ benevolent dictators‚ and general equilibrium;
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External/Internal Factors While driving on a congested freeway during rush hour many people may have often wished that all the other cars would simply disappear so we arrive at our destination on time. Realizing that it is beyond their control‚ their thoughts may return to another solution and something that they can control – the departure time. All those other cars on the freeway are external factors affecting a commute to work. Their presence or behaviors are beyond an individual’s
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Internal and External Factors Paper XXXXXXXXXXXX MGT/230 xxxxxxxxx xxxxxxxx Internal and External Factors Paper The purpose of this paper is to explain how internal and external factors affect the four functions of management in the Wal-Mart Corporation. For any organization to survive‚ irrespective of its size‚ it must develop and implement its own management concept. Management is the process of working with people and resources to accomplish organizational goals (Bateman & Snell
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Internal and External factors of an organization are effected everyday in many ways that could either make or break a company. The four functions of management are also a critical part of a business especially when talking about a well known company known as Verizon Wireless. The four functions of management include planning‚ organizing‚ leading‚ and controlling. Like Verizon Wireless and any other organization in such measurable size of production‚ it is important for any company to analyze and
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