Role of It in Banking Sector Summary: The article presents a study which aims to analyze the role of information technology (IT) in the banking industry. Based on the article‚ technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study also examines the views of bank employees on the implementation of IT in banks. According to the author‚ private and
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Introduction In this assay‚ I will examine the relationships banking‚ starting with the Definition of Relationship Banking‚ then I will explain the benefits and costs of relationships banking‚ and in the end I will answer the question how relationships banking reduces information asymmetries. Definition of Relationship Banking The concept of Relation Banking is a strategy used by banks to their enhance profitability. They accomplish this by cross-selling financial products
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Customer Service Relationship Management & Customer Service Relationship Strategy Customer service relationship management can be used in many ways to help establish a strong customer relationship with the company you’re doing business with. With it a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and want to provide a high level of customer care. Using technology now a days you can identify‚ target‚ acquire‚ and
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activities of the customers (Ngai‚ 2005; Chen & Popovich‚ 2003; Mendoza‚ et al.‚ 2006 cited in Mosadegh & Behboudi‚ 2011). The processes and the technologies in the traditional CRM is designed to maintain relationships for potential repeat purchases. Customer management is based on the operational responses‚ which is from the sales‚ marketing and customer services sections. Data and information collected from the customers are processed in the CRM system to create better customer ’s strategy (Mosadegh
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representing a paradigm shift Discuss (30) Relationship Marketing can be defined as a strategy that is used by business organisation to learn more about customer’s mood and behaviours so as to develop stronger relationship with them. Peter Druker stated that the purpose of the business is to create customers and keep them. To do that a company must do those things that make people or customers want to make business with it. Thus relationship marketing is not a short term tactic but a strategy
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post and supervisory staff such lengthy and time consuming procedure must be followed in order to have scientific selection of employees. The banking sector is growing very fast to match the economic growth of the country; I had therefore decided to select the important topic of Human Resource Management in the Banking sector for my project. Banking sector is progressing rapidly with the economic growth. This results in extreme competition. Fulfill customer’s need more efficiently and effectively
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CUSTOMERS RELATIONSHIP MANAGEMET AT TESCO A Must‚ Every Customer Wants to be satisfied 7/7/2011 Name: Table of Contents Chapter 1. Executive Summary ….….………………………….………………3 Chapter 2. Literature Review……………………………………………………4 Chapter 3. Limitations to Research……………………………………………..6 Chapter 4. Research Methodology……….……………………….….…..……..7 Chapter 5. Research Findings and Results ……………...……..…………………9 Chapter 6. Evaluation…………………………………………………………...10 References …………………………………………………………………………………………
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INTERNATIONAL HOSPITALITY MANAGEMENT (HONS.) HTM2232 SALES AND CUSTOMER RELATIONS MANAGEMENT ASSIGNMENT NAME : TAN KHAI XIN I/D : 0302483 BATCH : BH 5 GROUP : 8 LECTURER: LEE SOO SIAN SUBMISSION DATE: 31 May 2013 INTRODUCTION CRM is the information industry abbreviation for customer relationship management which is commonly used to describe a business-customer relationship that ultimately focuses on understanding the customer as a business strategy
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Pakistan Banking sector Compiled by: Consulate General of Switzerland Karachi‚ 25th February 2011 1. ECONOMIC OVERVIEW: Pakistan’s economy has been predominantly agrarian. Since Pakistan came into existence‚ the contribution of the agricultural sector to the GDP has declined gradually from over 50 percent in 1949-1950 to about 22 percent in the fiscal year 2009-10 (July 2009-June 2010). However‚ agriculture still remains the major sector of the GDP composition. Other economic sectors include
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ABSTRACT The purpose of this paper is to explore various motivations of Merger and Acquisitions in the Indian banking sector. This includes the various aspects of banking Industry’s Merger and Acquisitions. It also compares pre and post merger financial performance of merged banks with the help of financial parameters like Gross-Profit Margin‚ Net- Profit Margin‚ Operating Profit Margin‚
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