Sample Service Encounter Journal Entries We all have a number of such encounters each week‚ including (but not limited to) restaurants‚ banks‚ airlines‚ dry cleaners‚ doctors‚ dentists‚ libraries‚ photographers‚ tutors‚ travel agencies‚ theaters‚ pest control agencies‚ phone companies‚ automotive mechanics‚ insurance companies‚ attorneys‚ accountants‚ and copy centers. Those doing this assignment are to keep a “journal” of your service encounter experiences. The purpose of the journal is to identify
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Service Encounter Journal Entry Name of Firm Date of Encounter Service Industry Time of Encounter What specific circumstances led to this encounter? Exactly what did the firm/employee say or do? How would you rate your level of satisfaction with this encounter? Extremely dissatisfied Extremely satisfied 1 2 3 4 5 6 7 What exactly made you feel this way? What could the employee/firm have done to make you happier with the encounter? How likely is it that you
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http://www.dailymail.co.uk/sciencetech/article-2174136/Aliens-Well-probably-close-encounter-century-says-leading-physicist-warns-governments-ready.html “Aliens? We’ll probably have a close encounter this century says leading physicist who warns government to be ready” was written by Fiona Macrae in July‚ 2012. Macrae is a science reporter at the Daily Mail. She studied medical microbiology at Edinburgh University before training in journalism in Cardiff. This had been the first article I have
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A Brief Encounter The poem “Summer Love” by Marilyn Chin written in 1994 uses descriptive emotional imagery through various tones to illustrate short lived relationships during the summer of a woman’s life. The situations and settings of the poem add to the theme of the poem as well as her use of figurative speech to describe the emotions she experiences during and from these relationships. The author Marilyn Chin has expressed several emotions within the poem through the use of descriptive
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1 Intercultural Competence Martyn Barrett The Council of Europe’s White Paper on Intercultural Dialogue (2008) proposes that intercultural dialogue offers the best approach for managing issues of cultural diversity within contemporary societies. The White Paper defines intercultural dialogue as the open and respectful exchange of views between individuals and groups from different ethnic‚ religious‚ linguistic and national backgrounds on the basis of mutual understanding and respect‚ and it argues
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I. INTERCULTURAL COMMUNICATION. FRAMEWORK "...the single greatest barrier to business success is the one erected by culture." Edward T. Hall and Mildred Reed Hall Why study Intercultural Communication? Cultural diversity and multiculturalism are the realities of everyday life for almost everyone. The growth of interdependence of people and cultures in the global society of the twenty-first century has forced us to pay more attention to intercultural issues. In order to live and function
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Beijing Institute of Technology School of Management & Economics ___________________________________________________________ Syllabus Intercultural Management Subject: Lecturer: Level: Lecture interval: Lecturing hours per week: Interculatural Management Fanchen Meng MBA Week 4-Week 16 3 Course description: In the context of globalization‚ international cooperation becomes more important in the business world. For many multinational enterprises and managers who are internationally
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I. INTERCULTURAL TRAINING Today‚ many organizations realize the importance of intercultural management and therefore increase the use of cross-cultural training programs offered by specialized companies or provided by internal departments within multinational corporations. For example‚ Fortune 500 companies‚ including Microsoft‚ Wal-Mart‚ Apple‚ Exxon Mobil‚ Procter & Gamble‚ Coca Cola‚ etc. regularly purchase seminars or provide other forms of cross-cultural training. Multinational companies
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Intercultural Communication COM/360 | | |Write a 1‚400 to 1‚750 word paper that demonstrates an example of poor intercultural | |communication that significantly affected international commerce or foreign policy. | |Illustrate the lack of intercultural communication by clearly defining cultural patterns | |—theories‚ identity‚ and bias‚ for example—and
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INTRODUCTION TO HUMAN COMMUNICATION SPRING 2007 PROFESSOR CIRAULO INTERCULTURAL INTERVIEW PAPER ASSIGNMENT: Achieving competence as an interpersonal communicator in a diverse society is necessary to your personal and professional success. One way to enhance our understanding of interpersonal communication as a relationship-building activity is to engage in first hand dialogue with people from cultures other than your own. This assignment gives you the opportunity to engage in the dual
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