INTRODUCTION The Customers Service workshop is designed to teach companies how to deliver high levels of customer satisfaction based on people skills vs. technical skills. Technically oriented persons too often become so focused on providing a technical solution that they overlook the human side of the equation. This is a very common trait among support personnel who come to their position from technical or non-service backgrounds. The course teaches companies how to treat the customer as an important
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TEAM BUILDING MODULE MODULE 1: PREPARING TO BE AN EFFECTIVE TEAM MEMBER •A team can only be as effective as its individual members. This module covers core skills that help employees contribute to their organisation’s success. Topic Outline a) You and Your Team b) Taking Responsibility c) Following Through on Commitments d) Contributing to Discussions e) Listening to Understand f) Getting Your Message Across Cleary g) Giving Useful Feedback h) Accepting Feedback Developing
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MODULE PLAN Module Code & Module Title: MKT4053 Fundamentals of Marketing Programme(s): DMK Semester/Year: Year 1 (Sem 2) Week Topic Activity/Tutorial Remarks 1 Chapter 1: Introduction to Marketing Definition of marketing Marketing mix The marketing process Core marketing concepts Company Case: Abou Shakra Restaurant: Creating Customer Value the Old-Fashioned Way Marketing Debate: Does Marketing create or satisfy needs? Kotler‚ P. and Armstrong‚ G. (2014) Principles of Marketing. 15th
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MODULE FOR TEACHING I.C.T. INTEGRATION AMONG THE HEAD-TEACHERS IN PUBLIC PRIMARY SCHOOLS IN KENYA. Introduction This module is meant to build competencies in the participant for change towards the incorporation of ICT in the teaching and learning process. It covers the various changes brought about by ICT‚ the changing roles of the teacher‚ learners and factors leading to resistance to change. Managing change is about getting people on board and making them want to change. It involves creating
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Task analysis is often considered the most critical component of instructional design. Do you agree with this statement? Why or why not? Task analysis is a critical component in the instructional design process because it provides important information about the content and/or tasks that will form the basis for the instruction being developed. Careful consideration must be taken to ensure that there is a clear understanding of what learners are to know or are able to accomplish by participating
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So you want to start weight training‚ but don’t know what workout plan to follow. Make your own workout plan then! I know this can seem challenging especially if you are a beginner‚ keep in mind though‚ there is no “perfect” program that will be like a magic genie and not only get you ripped‚ but rich as well. With that being said‚ there is no need to be scared‚ making your own weight training program is totally with in your abilities! Start by first looking at what you are currently doing. Are you
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Comprehensive Training Plan CJUS261 Professor Cameron Phase 3 Individual Project March 11‚ 2014 . Investing officer misconduct is often more tough than investigating a prisoner. Usually the prison department is closely knit area‚ with majority of people always silent about breaking the silence. Sometimes the complaint is untrue or overblown. It is therefore required that the officer start the investigation of the complaint from the start (Frye‚ 2012). The investigation
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in the energy industry. Team A developed several options in a plan that could have possibly helped Enron avoid their demise. The plan is designed to discuss the benefits and challenges of communication‚ collaboration and conflict management. It will provide an opportunity to the management team of Enron the benefits of developing strong communication between all employees and ways to resolve conflict. The first step in the plan involves improving communication. Faulty communication in an organization
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Module Six Wellness Plan Fill in all logs and answer the reflection questions completely with supporting details. Section 1: Goals Include your goals for each area of wellness before completing the reflection questions. 1. Physical- I will increase my aerobic capacity by the endo of this course. 2. Social- over the next two weeks im going t o spend more time doing volunteer work 3. Emotional- I will increase time spent with friends in person instead of social media 4. Academic- I will finnish my
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Module Two Wellness Plan Fill in all logs and answer the reflection questions completely with supporting details. Section 1: Goals Include your goals for each area of wellness before completing the reflection question. 1. Physical: I will go to bed by 11PM every night. Deadline: 8/2/14 2. Social: I will hang out with my friend this week. Deadline: 8/2/14 3. Emotional: I will write in my journal this entire week. Deadline: 8/2/14 4. Academic: I will finish this course by the end of the summer. Deadline:
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