Service Delivery PlatformS: the key to Service convergence Devoteam white PaPer C onneCting Business & t eChnology Service Delivery PlatformS: the key to Service convergence Devoteam white PaPer october 2007 Table of conTenTs 1. IntroductIon 6 1.1. bjectives O H 1.2. ow to read this white paper 1.3. About Devoteam 1.4. About the SDP work group 2. SdP general overvIew 6 6 7 7 9 9 2.1. Traditional service delivery models 2.2. Service
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Performance management project Submission details This assessment task must be submitted online by the due date specified by your Trainer/Assessor and Assessment Plan for this unit of competency. Any variations to this arrangement must be approved in writing by your assessor. Submit a file with the required evidence attached as per Specifications below Acknowledgement of original work‚ free from plagiarism as per Assessment Plan Special needs (considerations if required see Access & Equity Policy)
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Background My group selected the “writing in cursive with non-dominant hand” learning activity. All members agreed upon this activity‚ as it was a skill we would all be able to effectively do in public or private. Juggling‚ for example‚ is a skill that requires motor skills‚ timing‚ and extra objects to successfully complete‚ while writing in cursive simply requires a pencil and piece of paper. During elementary school‚ I practiced writing in cursive with my dominant (right) hand and therefore
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Advanced Counselling Skills Unit 4 20th April 2015 Sharon “Eve” Hanley Student Number : 00302197 Advanced Counselling Skills (300 words in headings) 1. Understand the process of a series of counselling sessions. 1.1 Identify the stages of a series of counselling sessions. A well-structured counselling session provides an essential framework for both counsellor and client. Many authors describe the structure of a counselling work in terms of a beginning‚ middle phase and end Jacobs (2004). Gray
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White Paper Configuration File Management on Polycom® SoundPoint® IP‚ SoundStation® IP‚ and VVX® Phones This white paper provides a simple and effective way to manage configuration files and keep desired settings when configuration files are upgraded to new revisions. This information applies to SoundPoint IP phones running BootROM version 3.1.0 or later and SIP software version 1.6 or later. This information applies to SoundStation IP phones running BootROM version 4.1.3 or later and SIP software
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FIRST SECTION Reflect on your presentations by critically analysing and reviewing your own learning experience and that of your participants. In other words‚ what did you learn from this experience of facilitating learning and what will you do differently next time? Nuzhah krumtally PDA LEVEL 6 The learning event provided me with an opportunity to apply some on the presentation in the classroom. I will reflect on this experience by highlighting the key
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Avaya Solution & Interoperability Test Lab Configuring Avaya Aura® Messaging R6.0 with Cisco Unified Communications Manager R8.0.2‚ Avaya Aura® Session Manager R6.1 and Avaya Aura® Communication Manager R6.0.1 – Issue 1.0 Abstract These Application Notes present a sample configuration for a network consisting of a Centralized Avaya Aura® Messaging Solution supporting Avaya Aura® Communication Manager and Cisco Unified Communications Manager. These three systems are connected via a common
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Reflection For the purpose of my reflection I have chosen to use Gibbs (1988) Model of Reflection. More commonly used in the healthcare profession I have chosen Gibbs because I find this model simple‚ clear and precise helping me to stay focused and make sense of my experience. Also as it includes action planning it has helped me examine my actions in a way that perhaps they can be improved. I have also chosen to reflect separately on the planning of the Team Teach and the Team Teach presentation
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Counselling provides the opportunity for a person to express their thoughts and feelings in an environment that is different from their daily life. There may be a need to engage in a conversation where a person can receive feedback and a different perspective on the issues that they are dealing with in a non-judgemental and safe environment‚ McLeod (2007). In a recent counselling session‚ where I was the counsellor‚ I was invited to share the feelings and experience of my client who had some unpleasant
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1.1 The three stages of a counselling skills session are the beginning; here‚ the ‘ice’ is broken and the listener should try to make the speaker feel at ease. An introduction is made which helps the speaker understand what counselling skills are and the process of using them. Reference should be made to the BACP framework and the speaker should be invited in by use of gentle questioning. The beginning also gives the speaker the chance to introduce the topic they wish to discuss‚ and the listener
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