A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
Premium Bachelor's degree Gratitude Collaboration
4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
Premium Harvard Business School Marketing Brand
APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
Premium Customer relationship management Marketing
CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
Premium Customer satisfaction Customer
LONGEVITY OF SOCIETY Student’s name Course Date Growing Aging Population Static of Showing Society Aging The past 50 years have recorded an increase in the number of older people. It is estimated that this number will be more than triple in the next 50 years. This is since‚ the older population grows faster in practically all the regions‚ in the world than the total population‚ and that the difference in the rate of growths is increasing1. In 2009‚ there were 39.6 million
Premium Gerontology Aging Ageing
99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
Premium Sales Customer service
Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
produce specific components. It¡¦s a pretty simple strategy‚ but at that time it went against the dominant. In Traditional Business Model we can use following flows to describe the relationship beyond different partners and the information flow and physical goods also follow the same route. Ü Suppliers > Manufacturer > Distributors > Customers In Dell Business Model The direct model has allowed Dell to leverage their relationships with both suppliers and customers to such an extent that the company
Premium Supply chain management terms Supply chain Customer service
Global Candy Sales | | |Market Share |$ Sales in Millions | |Brand |Company |2011 |2012 |2011 |2012* | |Snickers |Mars Inc |1.7 |1.8 |$3‚286 |$3‚572 | |M&M’s |Mars Inc
Free Confectionery Chocolate Snickers
ROLE OF TECHNOLOGY IN GLOBALIZATION WITH REFERENCE TO BUSINESS CONTINUITY •Technology is the vital force in the modern form of business globalization. Technology has revolutionized the global economy and has become critical competitive strategy. It has globalized the world‚ which drive all the countries to more ethical standards. This paper attempts to show how Technology revolution is sweeping the globe and the transition from manual to electronic delivery of services both in public and private
Free Globalization International trade Multinational corporation