Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry
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Infosys was founded on 2 July 1981 by seven entrepreneurs‚ Nagavara Ramarao Narayana Murthy‚ Nandan Nilekani‚ Kris Gopalakrishnan‚ S. D. Shibulal‚ K Dinesh and with N. S. Raghavan officially being the first employee of the company. The founders started the company with an initial investment of INR 10‚000.[6] The company was incorporated as "Infosys Consultants Pvt Ltd." in Model Colony‚ Pune as the registered office.[7] Infosys headquarters in Bengaluru‚ India Infosys went public in 1993
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CASE ANALYSIS The case “Infosys’ Global Delivery Model” examines the global delivery model (GDM) of the leading India based software company - Infosys Technologies. Infosys used GDM as a strategic outsourcing tool and by using it; the company could take the work to the place where it could be best performed at lowest cost with minimum risk. GDM provided a superior value proposition at higher quality and lower cost. The major chunk of Infosys’ revenues was derived from GDM based application services
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Table of Contents IT Industry at a glance – Sector Analysis 4 Rise of Services as a whole: 4 IT Services: A major part of the services sector 5 Infosys Technologies Ltd – Financial Ratio Analysis 7 Liquidity Ratio: 7 Quick Ratio: 7 Current Ratio: 8 Leverage Ratio: 9 Debt-Equity Ratio: 9 Interest Coverage Ratio: 10 Profitability Ratio: 11 Return on Equity: ROE 12 Return on Capital Employed: ROCE 12 Valuation Ratio: 13 Dividend Yield: 14 Operating Income Growth (%): 15 Summary: 17 The Competitors 18
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METHODS AT INFOSYS Need for Training The dynamic nature of the software and IT industry requires its workforce to upgrade frequently in technology and skills. Companies were focusing on continuous training and development of their employees‚ which also helped in the reduction of attrition rate. At Infosys‚ every new recruit underwent approximately three months of training before they were made billable to clients. The American Society for Training and Development (ASTD) rated Infosys as the world’s
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Infosys Marketing Plan Submitted by: Avik Mukherjee‚ Amit Kamat‚ Kanjana V. (I) The Challenges 1. Operating Challenge expanding high end consulting across business units 2. Branding Challenge developing a brand without advertising 3. Resource Challenge scaling up for excellence (II) Situation Analysis Company Analysis Goals 1. To differentiate itself from other IT outsourcing companies 2. To be considered amongst the top 3 slots in request for proposals Culture
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Case analysis: Case: Infosys vs Satyam. Whose wealth is maximized? 1. Synopsis: The case revolves around the accounts manipulation of Satyam Computers. It makes a comparison between two companies of the same competitive IT industry i.e Infosys and Satyam Computers. It shows how the company’s fate/ business scenario depends upon the financial vision of the CFO. The principal objective of the case is to analyze the role of a CFO in maximising shareholders’ wealth. The main objective of every
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Case Summary: Infosys technology is a billion dollar company with over 58000 employees all around the world. Infosys operates in a number of business ventures that range from banking to retail and services provided by the company mainly focuses on end to end IT solutions. The company in 2004‚ established a strong brand equity and began to look for ways to combine its excellent reputations with service by launching a consulting unit. The company did not believe in acquiring existing companies as
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Infosys Ltd. Infosys is an Indian IT multinational. Its headquarters is in Bangalore and it has 7 other Indian development centres in Hyderabad‚ Pune‚ Trivandrum‚ Bhubaneswar‚ Chandigarh‚ Mangalore and Chennai. It has a global presence in over 30 countries. Infosys was co-founded by 7 ex-Patni computer systems employees in 1981 with only $250 .Today with annual revenues of ~ $ 7 billion and a total workforce of 150‚000+ employees‚ Infosys is the second largest software services provider in India
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Prada‚ Coach‚ and Gucci names sue Target for palming off or counterfeiting‚ what would they need to prove to try to win? Do you think they would win? (short answer) Student Answer: In order for the owners of Prada‚ Coach‚ and Gucci to win a case on counterfeiting they would need to show that the bags would create consumer confusion and they would need to prove that Target intentionally tried to confused consumers by using similar names of their product. There must be an intent for customer
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