Schege@co-opbank.co.ke Abstract IT processes are the functions and duties that IT performs. These activities include development and maintenance of applications‚ supporting infrastructure (e.g.‚ hardware‚ systems software‚ and networks)‚ and managing human resources. All of these activities have some dependence on each other. Information Technology (IT) processes is a practice of ensuring that the IT organisation serves the needs of the business in a systematic manner for good performance of the enterprise.
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presence of IT component in that strategy 2. Define the information architecture of your organization? a. Information architecture – technology used b. Presence of appropriate system to optimize the use of information —Yes or No c. Presence of corporate data dictionary – Yes or No (this information is used for mgmt decision making) 3. Which technological direction is your organization taking? This requires the creation of a technological infrastructure plan and an architecture board that sets and manages
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organisation with more than 10‚000 employees in a service industry. Your client hires you to assist them in implementing an IS governance framework. Assuming that you are an IS auditor‚ answer the following questions: Executive Summary Information Technology (IT) Governance is a subset of corporate governance that focuses on the management‚ assessment‚ performance and risk of IT resources in an organisation. IT governance was strongly pushed after the Sarbanes-Oxley Act in the USA (which came
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Introduction of COBIT COBIT is known as The Control Objectives for Information and related Technology. It is an information management and control strategy framework. It consists of principles‚ practices‚ tools and models to help enterprises improve information and technology management processes. The COBIT framework is an open standard published by the IT Governance Institute and the Information Systems Audit and Control Association (ISACA). Its mission is “to research‚ develop‚ publicize and promote
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ABV- INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT – GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they
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Published in association with the Best Management Practice Partnership The IT Service Management Forum An Introductory Overview of ITIL® V3 A high-level overview of the IT INFRASTRUCTURE LIBRARY The IT Infrastructure Library An Introductory Overview of ITIL® V3 Version 1.0 Written by: Alison Cartlidge Ashley Hanna Colin Rudd Ivor Macfarlane John Windebank Stuart Rance Alison Cartlidge Mark Lillycrop Xansa - Steria HP itEMS Ltd IBM Sun HP Xansa - Steria itSMF UK Edited by:
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ITIL Foundation Certification – My Short Notes Information Technology Infrastructure Library (The Office of Government Commerce in the UK) Definitions Definition – ITSM The implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people‚ process‚ and information technology. Definition – Functions A team or group of people and the tools they use to carry out one or more
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Background: As the building work is going to be complete in July 1st and therefore there is a plan to start the business early in May 1st. To develop the business the Eastern Foods is facing the following challenges with regards to HRM‚ Accounting‚ Marketing and Operations Management. (a) Overview of Challenges Facing Eastern foods: Human resource Management (HRM) Human resource management is also identified as “personnel management”. There will be in detail study required of whole business for
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PREFACE The ethos behind the development of the IT Infrastructure Library (ITIL) is the recognition that organisations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services - quality that is matched to business needs and user requirements as they emerge. This is true no matter what type or size of organisation‚ be it national government‚ a multinational conglomerate‚ a decentralised
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a series of systems that would enable to manage unforecastable demand better than its competitors. A major plan was to build a telecommunication infrastructure. However‚ it was difficult to establish fast and reliable telecommunications between CEMEX’s geographically dispersed operations via Mexico’s public telephone company. They apply an information system that gives solutions to the problems‚ CEMEX Net was established‚ and it’s allowed data and voice transmission among the 11 production facilities
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