Software Engineering Notes Table of Contents INTRODUCTION 5 Definitions 5 Characteristics of a software Product 5 Components of software 6 Types of Software Product 6 History 6 Software Crisis:- 1965-1985 6 Software myths 7 The 4Ps of Software engineering 7 Software Development Life Cycle(SDLC) 8 Waterfall Model 8 Waterfall Strengths 9 Waterfall Deficiencies 9 When to use the Waterfall Model 10 Spiral SDLC Model 10 Spiral Model
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CRM at Minitrex Introduction The case begins with Degas‚ Director of sales upset with his sales people‚ because the customers where repeatedly getting calls from the salesman without knowing that they are already the customers at Minitrex. Degas was unhappy with the systems being used at Minitrex. The sales people were using Customer contacts system‚ the creation of Bettman‚ VP of Marketing. He was appointed eighteen months ago in making efforts to centralize the sales and marketing activities. The
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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Why Do People Buy Hybrid Cars? Wan Ying Chua‚ Alvin Lee & Saalem Sadeque‚ The University of Western Australia Abstract This article reports on the underlying dimensions used by petrol-electric hybrid and conventional car buyers when evaluating a vehicle with the intent to purchase. Buyers of conventionally fuelled vehicles reported that they considered quality and performance as the most important determinants of choice. They rated as least important‚ the image they derive from
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Implementation of CRM at Minitrex Introduction: Customer Relationship Management is a strategy to develop strong relationships with the customer and to know more about the customer needs. Stronger relationships with the customers will help in the development of the business. CRM helps in understanding the needs of the customers by gathering the information about the customers‚ and this helps to market and sell the company’s products. CRM makes the use of technology
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Bojan Nožinić Seminarski rad Metode poslovnog upravljanja CRM FAILURE RATES Failures‚ trends and the uprising of the social media What’s it all about? Customer Relationship Management‚ or CRM‚ is an information technology industry term for methodologies‚ strategies‚ software‚ and other web-based capabilities that help an company to organize and manage customer relationship. For instance‚ if a marketing department runs an outbound campaign‚ all of the information about the customers and
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CANDIDATE Date : I declare that the project report titled Company profile on “HDFC BANK ‘Customer Relationship Management’ ” in the assigned product is my own work conducted under the supervision of Mr.SHAILENDRA PATEL( GUEST LECTURER) department of business management ‚ Autonomus Girls P G College of Excellence‚Sagar(M.P.) to the best of my knowledge the report does not contain any work which has been submitted for the award of any degree anywhere‚ Name : Goldi Khuswaha Semester : BBA 2nd sem
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Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM project into manageable phases Describe the CRM development life cycle Explain the importance of change management for CRM initiatives
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Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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