Review of Business Research Papers Vol. 5 No. 6 November 2009‚ Pp.117-132 Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success. Customer
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AO 02006 BRO CRM 11-03-2002 12:54 Pagina 1 CUSTOMER RELATIONSHIP MANAGEMENT WHITE PAPER AO 02006 BRO CRM 11-03-2002 12:55 Pagina 2 Customer Relationship Management Executive summary Customer Relationship Management (CRM) is a business philosophy which provides a vision for the way your company wants to deal with your customers. To deliver that vision‚ you need a CRM strategy which gives shape to your sales‚ marketing‚ customer service and data analysis activities
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ASSESSMENT 2: Decision-making in a business scenario Introduction Due to one American sporting apparel enterprise‚ which is assumed to be called the Wave Company‚ has entered its bottleneck of reaching the limits of growth‚ this report focus on that‚ as one CEO‚ how I will decide on the markets to expand to and ensure the success of this new business. Firstly‚ it provides an overview of situations this company faces and some detail information. Secondly‚ it uses one critical thinking tool‚ one
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ONEAchieving Business Success | Information is everywhere. Information is a strategic asset. Without information‚ an organization simply could not operate. This Unit introduces students to several core business strategies that focus on using information to gain a competitive advantage‚ including: * Competitive advantages * Porter’s Five Forces Model * Porter’s three generic strategies * Value chain * Supply chain management * Customer relationship management * Business process
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Management Journal 2010‚ Vol. 53‚ No. 3‚ 451–476. FAILING TO LEARN? THE EFFECTS OF FAILURE AND SUCCESS ON ORGANIZATIONAL LEARNING IN THE GLOBAL ORBITAL LAUNCH VEHICLE INDUSTRY PETER M. MADSEN Brigham Young University VINIT DESAI University of Colorado‚ Denver It is unclear whether the common finding of improved organizational performance with increasing organizational experience is driven by learning from success‚ learning from failure‚ or some combination of the two. We disaggregate these
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Banking Sector. Everyone is aware of the importance of satisfying customers. And you have to satisfy your customers in order to be competitive. If your customer is not satisfied with your service‚ he will stop doing business with you. Satisfied customers will however‚ do more business with you more often. Customers rightly expect a lot when it comes to their banking needs. In addition to convenience through next-generation ATMs‚ online banking‚ and bill pay services‚ customers demand top-notch
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Customer Relationship Management In AIRWAYS Introduction Customer Relationship Management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. The work of CRM involves focusing on service-automated processes‚ information gathering and processing‚ and integration and automating various customer-serving processes in a company. CRM software is used to support these processes; information about customer and customer interactions can
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Introduction Customer Relationship Management is a process implemented by a company to handle its contacts with its customers‚ clients and sales prospects. It involves using technology to organize‚ automate and synchronize the business process inside the company. It’s done to help the organization retain its existing customers‚ entice new customers to join and helps its employees to get information about products‚ customers ‚ clients in a more faster and efficient way. We have chosen Rogers Communication
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EB 2003-02 February 2003 FOOD INDUSTRY MANAGEMENT CORNELL U N I V E R S I T Y Customer Relationship Marketing (CRM) in the U.S. Supermarket Industry: Current Status and Prospects Gerard F. Hawkes Senior Extension Associate Food Industry Management Program Department of Applied Economics and Management College of Agriculture and Life Sciences Cornell University‚ Ithaca‚ NY 14853-7801 Teaching • Research • Executive Education IT IS THE POLICY OF CORNELL UNIVERSITY actively to support
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REPORT ON VIDEOCON MIS (GENESIS) Submitted to School of Management Studies for the partial fulfilment of the degree of Master of Business Administration Session 2013-2014 SUBMITTED TO SUBMITTED BY Dr. SAHIL RAJ MANRAJ SINGH Asst. Professor Roll No. 120426027 MBA I (A) SCHOOL OF MANAGEMENT STUDIES PUNJABI UNIVERSITY‚ PATIALA ACKNOWLEDGEMENT A formal statement of acknowledgment is hardly sufficient to express my gratitude
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