Measuring the services quality of Celcom Broadband in Politeknik Kota Kinabalu Azrin Bin Jalasi Jabatan Perdagangan Politeknik Kota Kinabalu azrin@polikk.edu.my Noorain Imbug Jabatan Perdagangan Politeknik Kota Kinabalu Noorain@polikk.edu.my Ramdan Ali Jabatan Perdagangan Politeknik Kota Kinabalu Ramdan@polikk.edu.my Abstract The main focus of this study is to investigate the customers’ satisfaction towards the Celcom Broadband services quality in Politeknik Kota Kinabalu
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ISYS 90045 – Assignment 1 Service quality in Consulting: What is engagement success? By Ron McLachlin (2000) Table of Contents Introduction 3 Research Question 3 Method 3 Findings 3 Conclusion 4 Recommendations 4 Limitations 4 References 5 Introduction The success of a consulting engagement is a vague idea as it may vary depending on
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to the world around them as they see fit. Jeffrey Swartz‚ the grandson of the founder and the last member of the family to serve as CEO said‚ “At Timberland‚ doing well and doing good are not separate efforts. Every day‚ everywhere‚ we compete in the global economy. At the center of our efforts is the premise of service…” (Lawrence Anne T.) Timberland only went further to prove this statement by Swartz. The social responsibly contributed by the New Hampshire Company is apparent and influentially
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Conference on Mobile Business A Model to Identify the Dimensions of Mobile Service Quality Christos K. Georgiadis Emmanouil Stiakakis Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece stiakakis@uom.gr Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece geor@uom.gr Abstract—The aim of this paper is to identify the dimensions of mobile service (m-service) quality. Based on the literature review and intervening to specific theoretical
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LITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain
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QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality
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2.2 Outline ways to help children to develop communication and language skills Parents play a critical role in a child’s language and communication development. It is thought that children who are read to and spoken with during early childhood‚ will have a larger vocabulary and better grammar than those who aren’t. There are different ways in using language. Verbal ways are to question‚ clarify‚ describe‚ explain and debate. There are also non-verbal ways to communicate like listening‚ looking
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A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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Economic Analysis History of Timberland The birth of "Timberland" begins with Nathan Swartz‚ a young boot making apprentice stitcher ’ in 1918. At ten years of age the owner of the Abington Shoe Company took a chance and hired a much-needed young helper to learn the craft of boot making. Nathan ’s job responsibilities included stitching seams‚ cutting leather‚ attaching soles and perfecting the art of boot making. Thrity-four years later‚ Nathan furthered his interest in boot making by purchasing
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Is Timberland using its influence responsibly? If so‚ how? I would characterize Timberland’s exercise of its corporate power in society as “Corporate Social Responsibility”. Timberland is being socially responsible towards society and is acting in a way that enhances society. By exercising its power‚ Timberland is practicing the “iron law of responsibility” which says that in the long run‚ those who do not use power in ways that society considers responsible will tend to lose it. Timberland is using
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