this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which can not be delivered
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Assignment 1 How organizations use information Kieran Westgarth Contents What is Information? 2 Qualitative 2 Quantitative 2 Primary 2 Secondary 3 How is information used? 3 Sources of Information 3 External Sources 4 Internal Sources 4 Reliability of Data Sources 5 Good information 5 Valid 5 Reliable 5 Timely 6 Fit for Purpose 6 Accessible 6 Cost-effective 6 Sufficiently Accurate 7 Relevant 7 Having the right level of detail 7 From a source in which the user has confidence 7 Understandable
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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difficulty in swallowing‚ fever‚ headache‚ aches and pains suggests tonsillitis Vomiting‚ diarrhea‚ dehydration gastroenteritis Describe the actions to take when children or young people are ill or injured If a young person is injured you must write the incident in your accident book and inform the Parents/Guardians of the injured child young person. Seek medical advice if needed. Identify circumstances when children and young people might require urgent medical attention Bones Broken Unresponsive
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to a field or an organisation involve in the production of goods‚ services or extraction of natural resources. There are two types of organisation in an industry‚ product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible‚ which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product‚ or components that are assembled into end product in the downstream
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Analysis & Plan. The Problem Strategy is fundamentally deciding how the organisation will compete. The executives at Hector Gaming Company (HGC) are in consensus as to where the firm is going in the medium to long term‚ however there is little consensus as to how to accomplish the strategic goals. The management of HGC have not agreed the finer detail that will allow the strategy to be implemented. The organisation has a vision to grow the firm "to be the largest & best educational gaming
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To Organisation Organisation is one important element of the management process. It is next to planning. In management‚ organisation is both the process as well as the end-product of that process which is referred to as organisation structure. Such structure acts as the foundation on which the whole super-structure of management is built. Sound organisation structure is essential for the conduct of business activities in an efficient manner. It is within the framework of the organisation that
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Date : 31st August 2012 ASSIGNMENT 1 : Evaluate ways of reconciling capacity and demand in either a service or manufacturing organisation you are familiar with. . Submitted in partial fulfilment of the Master of Commerce Degree in Strategic Management and Corporate Governance Part 1.2 1. DEFINITIONS Capacity is defined as the “specific ability of an entity (person or organisation) or resource ‚ measured in quantity and level of quality ‚ over an extended period.” (Source : http // : www
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than will customers‚ and different again to employees. Let us consider the full range of possibilities of the coffee-mug example used elsewhere in the project. A manufacturer makes coffee mugs and markets them as such. It just so happens that the shape and size of the mug and thickness of the wall make it great for cutting scones and little cakes. It is even demonstrated‚ as an aside‚ during one of the popular TV cooking shows. Soon all the home-cooks are rushing out to buy one. With sales
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objectives. This study helps in identifying and analyzes various types of work design that are being used at workplace. In this study the organization’s name‚ its products and services‚ size of organization and a brief description of what is work design shall be included to give assentation to the explained points. This analysis shall provide detailed and very clear covering description of the work design that includes its advantages and disadvantages. The purpose of the study is to analyse organization’s
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