Letter of Acknowledgement This report is based on the analysis of employee satisfaction of “EFU General Insurance Limited”. It is our fortune to have personnel of “EFU General Insurance Limited” whose corporation and guidance contributed tremendously to complete this project. It is our pleasure to have the most valued and respected facilitator Mr. Motiur Rehman. The substance that we have gained during the semester and by assignments from him was an introduction for us in the field of Organizational
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial
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EMPLOYEE COUNSELING: AS A TOOL FOR PERFORMANCE MANAGEMENT (Ref No. F049) VINU KUMAR PGDM HR‚ ITM Businesss School‚ Navi Mumbai SNEHA AGARWAL PGDM HR‚ ITM Businesss School‚ Navi Mumbai Abstract The HR function of any organization has the most important challenging job of "making the most" of their Human Resource. An employee can give his best to the organization only if he is in a good "frame of mind". In today’s fast-paced corporate world‚ there is virtually no organization free of stress
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EMPLOYEE JOB SATISFACTION SURVEY 2014 RKFL : Plant-1 Gamaria‚ Jamshedpur. Session : 2014-2015 Submitted by:- MOHAMMAD DANISH Roll No. 26 Enroll No. 317992 Phone No. 08960143727 Email Id : danish.bhu.mpmir@gmail.com Page | 2 Acknowledgement I come from my place (Varanasi) and going for summer internship at Jamshedpur in Ramkrishna Forging Ltd. I come to know that this is one of the best company situated in the peripheri of Adityapur industrial area and having nationl repute in the manufacturing
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM 18‚5 The development of an employee satisfaction model for higher education Shun-Hsing Chen Department of Industrial Engineering‚ Chung-Yuan University‚ Chung-Li‚ Taiwan‚ Republic of China and Department of Industrial Engineering and Management‚ Chin-Min Institute of Technology‚ Chung-Li‚ Taiwan‚ Republic of China 484 Ching-Chow Yang and Jiun-Yan Shiau Department of Industrial
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IMPACT OF EMPLOYEE SATISFACTION ON CUSTOMER SATISFACTION OF T MOBILE UNITED KINGDOM Table of Content 1. Introduction 4 1.1 Background of Research 4 1.2 Introduction of T Mobile 5 1.3 Objectives of The Research 6 1.4 Purpose
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and stock options. Employee compensation was first introduced to America by Europe and imbedded in the colonies. “The Plymouth Colony settlers’ military retirement program‚ which was established in 1636‚ was of the first compensation programs recorded.” (EBRI‚ 2008) Employee benefits are now offered from many companies to attract‚ retrain‚ improve morale and promote employee productivity. Many companies feel that employee compensation is the dominant factor in employee satisfaction. Several theories
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Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
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A New View for Human Resources Increasing Employee Productivity and Satisfaction Leads to Organizational Profitability 4/22/2013 Abstract As the United States struggles to climb past the recovery economic state‚ companies are forced to continue to adapt practices to increase employee morale and organizational profitability. Human resources play a critical role in developing employees into believers of the company’s vision. Gone are the days of the stereotypical human resource role of hiring
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The continued loyalty of Deere employees to their company is a phenomenal achievement for any organization. This phenomenon did not happen by chance; it is due to the continued employee satisfaction that Deere strives to provide to its employees. Deere recognizes that each employee brings specific talents to the company‚ whether they are fresh out of college or close to retirement. The corporate values: integrity‚ quality‚ commitment‚ and innovation‚ have always been a cornerstone to Deere’s success
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