Optional Unit Questions Unit 519 (01) Develop procedures and practice to respond to concerns and complaints Assessment Questions 1. Learning Outcomes 1.1 and 1.2 a) Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in April
Premium Complaint Pleading Service of process
Policies & procedures applicable to my school setting | Unit/LO/AC Ref | What purpose it serves | Evaluate how these polices support the principles of every child matters and the importance of staff consistently applying boundaries (where applicable) | Child Protection Policy | A (Staff) | Ensuring safe recruitment by checking the suitability of staff and volunteers to work with children. Creating a safe environment in which children can learn and develop. Raising awareness of child protection
Premium Bullying Childhood High school
Running head: BSRN - 340 - PHARMACOLOGY FOR NURSING CARE - CASE STUDY #2 Case Study #2 - Vague complaints of pain in the Emergency Department Susan M. Hewitt RN‚ CEN The Robert B. Miller College BSRN-340-Pharmacology for Nursing Care Instructor: Mr. James Middleton February 26th‚ 2009 Case Study #2 – Vague complaints of pain in the Emergency Department Many people that come to the emergency department who complain of pain are usually vague about their symptoms. Other people over-react
Premium Pneumothorax Heart
parents to gather information on many aspects of bullying. The questionnaires can give us information about where bullying is taking place and how students are reacting to it. We may note how interested students are in participating in meetings to help reduce bullying. We are also to see how the students and parents view bullying. From this information‚ we can decide on preventive measures that will be supported by students and parents. Secondly‚ an awareness campaign for students‚ parents and the general
Premium Bullying
Unit 11 Safeguarding adults and promoting independence. ______________________________________________________________________________________________________________ Task 1 P1: Describe forms of abuse which may be experienced by adults. Provide 5 types of abuse (e.g. Physical‚ Psychological‚ Sexual‚ Financial‚ Neglect) Forms of abuse in adults can include: • Physical - Such as: Hitting‚ Pushing‚ Hair-pulling‚ Pinching‚ Inappropriate restraint‚ Shaking‚ Misuse of medication‚ or Scalding. •
Premium Abuse
Case Study Complaints Holly Crabtree July 8‚ 2013 LTC/328 Michele Lardiere Case Study Complaints Complaint 1 To Whom It May Concern‚ July 8‚ 2013 I am one of 90 police officers currently employed by Mason‚ Illinois. The new pay-for-performance plan instituted by the Mason police department is a form of discrimination against seasoned officers. The plan violates me and others 40 or older‚ according to the Age Discrimination in Employment Act (ADEA) (Brody & Chang‚ 2008). Officers
Premium Age Discrimination in Employment Act Discrimination Equal Employment Opportunity Commission
collection of outstanding debts. In other to prevent account overdue an organization should provide its customers with alternative payment methods. Availability of payment option help customers to choose a convenient payment method that suit them and reduces their account
Premium Management Debt Balance sheet
Introduction There is a complaint letter sent by Dr. William E. Loflin. They were extremely upset and very insulted by the experience. He said that our staff is not well trained and overtly rude. There are several problems that he complaint about our service‚ but he still think the food was excellent. Here are the ways to solve the issue. Recommendation I suggest company should organize a training course for the staffs. The training provides staff with increased skills and abilities. Using
Premium Good Food Marketing
2. FORMAL LETTER-COMPLAINT Rajvind Gill‚ 10‚ Jalan Jujur‚ Taman Jayadiri‚ 68000 Ampang‚ Selangor The Director‚ Ampang Jaya Municipal Council‚ Bangunan Mentari‚ Ampang Jaya‚ 68000 SELANGOR. 15 SEPTEMBER 2009 Dear Sir‚ Poor Maintenance of Taman Jayadiri I am writing this letter on behalf of the residents of Taman Jayadiri to complain about the dismal conditions we have been putting up with for the past three months. 2. One of the main grouses of the residents concerns uncollected rubbish
Free Waste Recycling Plastic
will in my work role‚ always act and be seen to act in the young person’s best interests. A duty of care safeguards the young people by having done risk assessment s for each young person. This will help to keep the young person free from harm or abuse from others. Risk assessments are put in place to keep the young people safe‚ this also includes using equipment and basic needs for example washing your hands when cooking‚ and using the correct equipment at all times. Risk assessments and observations
Premium Complaint Pleading Plaintiff