Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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INTRODUCTION Indian telecom is more than 160 years old‚ beginning with the commissioning of the first telegraph line between Kolkata and Diamond Harbour in 1839. In 1948‚ India had only 0.1 million telephone connections with a telephone density of about 0.02 telephone per hundred population. By June 2006 there were 153.42 million telephone (including cellular mobile) connections in the country with a telephone density of 13.96 telephones per hundred population. The Telecom Commission‚ set up in
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A recession is the contraction phase of business cycle. The official agency in charge of declaring that the economy is in a state of recession is the nation bureau of economic research. According to NBER the recession is defiend as “Significant decline in economic activity lasting more then a few months”‚ which is normally visible in GDP‚ real income‚ employment‚ industrial production‚ and wholesaler- retail sales. WHAT CAUSES RECESSION ? An economy which grow over a period of time tends to
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Generation 2G Second Generation 3G Third Generation ADC Access Defecit Charge ARPU Average Revenue Per User AUSPI Association of Unified Service Provider of India BSNL Bharat Sanchar Nigam Limited CDMA Code Division Multiple Access COAI Cellular Operators Association of India DOT Department of Telecommunication DTS Department of Telecom Service EBITDA Earning Before Interest Tax Depreciation and Amortization FY Financial Year GSM Global System Mobile IDC Industrial design Centre ILD International
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Impact of Recession and its effects on HRM INTRODUCTION: The world has suddenly plummeted into a deep economic crisis (called Global Meltdown or Financial Tsunami)‚ the worst ever since the 1930’s. It has almost taken all the countries across the globe into its grip. Almost all the sectors of economy with varying degrees have caught business by surprise during the current global downturn with so much swiftness that every day has become a question of survival. Organizations are grappling with
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TELECOM INDUSTRY INDIAN TELECOM INDUSTRY OVERVIEW 315 mn mobile subscribers by September 2010 39 mn fixed line subscribers by September 2010 Crossed 25% teledensity mark in March 2010 10.42 mn subscribers added in month of October 2010 There are 6-7 telcos operating in each of 23 license areas. Airtel‚ Reliance‚ Vodafone & BSNL‚ who are “the Big 4” have 74% market share Growth is expected to continue and even accelerate‚ reaching a projected 496 mn mobile subs by 2010. Fixed
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Everything is going mobile. The global mobile industry is experiencing a revolution in terms of integration of new technologies and applications. The number of mobile subscribers around the world has more than doubled in the last five years. The mobile phone is gaining a more and more important role in people’s lives - “the mobile is the remote control of life”. The Indian telecommunication industry is the world ’s fastest growing industry with 826.93 million mobile phone subscribers as of April
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P.E.S.T. Analysis of the Indian Telecom Industry 2009 This is an analysis of the Political‚ Economic‚ Social and Technological environment surrounding the Indian Telecommunication Industry. By- Akshar Mehta 02 2nd January 2009 Particulars | Page | 1. Introduction 2.1 Panoramic Scene of Indian Telecom Industry 2.2 The Road Ahead | 2-323 | 2. P.E.S.T. Analysis – What is it? 3.3 Meaning 3.4 Main Aspects of P.E.S.T. Analysis | 444 | 3. Political Environment3.1 Policies
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Differential Pricing: Many important industries involve technologies that exhibit increasing returns to scale‚ large fixed and sunk costs‚ and significant economies of scope. Two important examples of such industries are telecommunications services and information services. In each of these cases the relevant technologies involve high fixed costs‚ significant joint costs and low‚ or even zero‚ marginal costs. Setting prices equal to marginal cost will generally not recoup sufficient revenue to cover
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Impact of Recession on Indian Economy Table of Contents Reason for Recession to occur 2 Channel through which recession got transmitted to India from US 3 Effect of recession on different sectors 4 Impact on Indian Economy 6 Steps that government took to tackle recession 9 References: 11 Reason for Recession to occur What happened was this: banks
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