Customer Loyalty in hospitality industry Today‚ the ultimate goal of almost every kind of business is to increase its income and sales. In other word‚ the business wants to not only attract new customers to the products and service but also to maintain and encourage the current customers to have repeat purchases. Brand awareness is a term used in this condition. It refers to how the firm can let customers know about the products and service and to have a clear picture of the firm when they
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1. ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Due to the advancement in technology‚ the fierce competition and also due to the complexity of the hospitality and tourism markets‚ organizations from all over the world now depend almost on the use of ICT to plan‚ manage and market their services. There was a time when organizations would depend on using effective BPOs also known as call-centres to reach
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Relationship of training with Employees’ Performance in Hoteling Industry Case of Pearl Continental hotels in Pakistan Fakhar Ul Afaq1‚ Anwar Khan2 Abstract One of the most important aspects in the contemporary hoteling industry is employees’ acquaintance with new methods and techniques of Hotel management through training. In fact training is formal as well as an informal process‚ which is carried out for improving the performance of employees. Therefore the implementation of an effective training
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the recent jump in energy prices‚ and empirical data provided by several different environmental and scientific agencies. The Hotel industry is no different‚ in fact‚ it would benefit greatly from the recent push for all businesses and business sectors to “Go Green.” Yet‚ the industry has long resisted the changes‚ and is only recently catching up to other industries that have converted their operations to have greener strategies. Hotels require meticulous upkeep and cleanliness in order to keep
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5 1.1 Definition of hospitality industry and its workforce 5 1.2 Definition of employment turnover‚ reasons and solutions 7 1.3 Employment turnover in hospitality industry 9 1.4 Hanoi’s hospitality and its employment turnover status 10 Chapter 2: Findings from interviews- a case study of 1911 13 2.1 Status of high staff turnover in Hanoi’s hospitality industry 13 2.2 The reasons of high turnover 15 2.3 The solutions to solve the problem of high turnover in Hospitality in Hanoi 18 Conclusion
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The world and business activities are gradually becoming more globalized as many firms extend their operations into overseas markets. With the advent of globalization‚ there are more influences than ever on the hospitality industry. Put simply‚ this means that people share their cultures with others. International hotel chains have been growing and because of this‚ the number of people engaged in foreign business markets has increased. An overseas assignment is an increasingly common career experience
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HTM 312 Course Project Question: What are the best techniques for enhancing performance in the hospitality/fitness industry today? Strong performance in an organization is critical. Performance occurs not only at the firm-level‚ but at the individual-level as well. The most fundamental of the two levels is the individual-level‚ which comes from the performance of the employee. While individual-level performance is critical‚ the ultimate goal is to improve firm-level performance. Firm-level
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Impact of incentives and delegation on employee motivation: Delegation as an alternative motivation measure in unlocking employee´s potential TABLE OF CONTENTS CHAPTER 1 – Introduction................................................................................ CHAPTER 2 – Motivation in the working environment..................................... CHAPTER 3 – Incentives and reward systems................................................... CHAPTER 4 – Delegation...............................
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UNLV Theses/Dissertations/Professional Papers/Capstones 10-1-2008 An Overview of change management in the hospitality industry Jennifer Lee University of Nevada‚ Las Vegas Repository Citation Lee‚ Jennifer‚ "An Overview of change management in the hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 547. http://digitalscholarship.unlv.edu/thesesdissertations/547 This Professional
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IMPACT OF MOTIVATION ON EMPLOYEES PERFORMANCE MOTIVATION: Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job‚ role or subject‚ or to make an effort to attain a goal. Motivation results from the interaction of both conscious and unconscious factors such as the (1) intensity of desire or need‚ (2) incentive or reward value of the goal‚ and (3) expectations of the individual and of his or her peers. These factors are the
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