CUSTOMER LIFETIME VALUE: MARKETING MODELS AND APPLICATIONS Paul D. Berger Nada I. Nasr ABSTRACT Customer lifetime value has been a mainstay concept in direct response marketing for many years‚ and has been increasingly considered in the field of general marketing. However‚ the vast majority of literature on the topic (a) has been dedicated to extolling its use as a decisionmaking criterion; (b) has presented isolated numerical examples of its calculation/determination; and (c) has considered
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TUSCAN LIFESTYLES: ASSESING CUSTOMER LIFETIME VALUE Tuscan Lifestyles catalogs markets a number of products such as cookware‚ tableware‚ linens and decorative home accessories. Due to the nature of the products and the business‚ it is difficult for the company to know whether or when the customer makes additional purchases. The company is looking to see whether a customer’s initial purchase amount is predictive of the overall lifetime value of the customer and base their future marketing plans
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Customer Lifetime Value (SMALL BOOK 167-177) * Customer lifetime value (CLV)‚ is the net present value of the cash flows attributed to the relationship with a customer. * The use of customer lifetime value as a marketing metric tends to place greater emphasis on customer service and long-term customer satisfaction‚ rather than on maximizing short-term sales. * Two approaches to CLV: * Disaggregate (“spreadsheet”)– Complex and cumbersome‚ but allows you to build in any assumptions
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Dictionaries (2015)‚ value can be defined as the view that something is being hold to deserve; the importance‚ worthiness‚ or usefulness of a certain thing. Besides‚ value can also be the monetary worth of a certain thing. On the other hand‚ image is defined as the overall general idea that our community in the society had for a certain product‚ brand name and company in business’s point of view (Business Dictionaries‚ 2015). Favaro (1998) mentioned that company will have to learn to place value creation first
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According to Echeat (2006)‚ the IKEA had more than 175 stores spread over 31 countries at the end of 2002 and worldwide sales of about 12.8 billion euros in 2004. During the IKEA financial year 2001-2002‚ a total of 60‚000 people are employed by IKEA worldwide and there are 323 million people visited IKEA stores around the world (Kronos‚ 2006). IKEA mission is to offer consumers good value for their money. The typical IKEA customer is young low to middle income family. IKEA success in the retail industry
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Value chain analysis refers to a set of value creating activities‚ ranging from raw materials to marketing or producing a product or service and distributing it to the final consumer. Currently in present-day context‚ firms turned to outsource certain resources to reduce their cost of the product. This corporate value chain framework can be used for identifying competitive advantage methods of displaying and categorizing activities to contribute positively to the firm’s competitive strategy. If it
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1. Introduction IKEA is one of the most successful manufacturing and retail furniture companies operating in today’s global marketplace. IKEA manufacture from the bottom up‚ top down furniture that offers environmentally friendly‚ state of the art designed furniture that is both affordable and attractive to its customers via their online‚ catalogue and worldwide distribution channels‚ with a logistics network that are low cost footprints with the enforces on cost efficiencies couple with technology
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customer relationship management concept. Different studies have shown that not all customers are desirable from profitable point of view. Therefore‚ many concepts have been developed for classifying desirable customers‚ among which is Customer Lifetime Value (CLV). Problem of applying CLV occurs in turbulent economic environments which suffer from high inflation rates and illiquidity among companies‚ especially in B2B market segments. This paper has a purpose to put accent on the need for modifying
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IKEA Purchasing Strategy Jerry‚ Yeung Siu Hang TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 2. INTRODUCTION …………………………………………………………………………………………………… 1. Company Background & History 2. Company overview 3. Vision and Mission 4. Key Objective to build an efficient purchasing system to maximize the profit margin 3. Related Background……………………………………………………………………………………………. 1. What is the definition of purchasing Management 2. What is the definition of Purchasing Management in
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IKEA Value-Chain Analysis Posted on July 28‚ 2012 by John Dudovskiy “Each step in the manufacture of a product or the delivery of a service can be thought of as a link in a chain that adds value to the product or service. This concept of a how business fulfils its mission and objectives is known as the value chain” (Needles et al‚ 2007‚ p.836) The concept of Value-Chain analysis is introduced by Michael Porter (1985)‚ who divides activities of the firm into two categories: primary activities and
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