CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
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marketers‚ feel that the image of a particular channel in which they sell product does not matter- all that matters is that the right customers shop there and the product is displayed in the right way. Others maintain that channel images- such as retail store- can be critical and must be consistent with the image of the product. Take a position and justify: Whether channel images do not really affect the brand images of the products they sell versus channel images must be consistent with the brand image
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mixer‚ but also Chinese automobiles‚ electronic equipments and many other products. In fact‚ there are also concrete mixers of superior quality among those made in China‚ however‚ because of the late start‚ their impression in Chinese people is not as good as the foreign brands. In order to change this situation‚ Henan Daswell Machinery determines to devote ourselves to the technology of advancedconcrete mixer to improve our product quality and make our homemade stabilized soil mixing station brand become
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Our product is composed of very healthy essential ingredients which is: Flan Is a sweet custard made with eggs and milk and often served with a caramel sauce.. it also contain certain vitamins and minerals Yams It is a root vegetable. Provide a very good source of potassium and fiber
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provides printing services in Dengkil. The strategic analysis was carried out in accordance with the Strategy Formulation Framework which was developed by Fred David. The strategic formulation framework encompasses three primary stages which comprises of the input stage‚ the matching stage and the decision stage. The report contains seven chapters and the first chapter is the introduction where each chapter of the report is described briefly. The second chapter describes the Strategy Formulation Framework
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Horizontal Differentiation in the UK Coffee Shop Market “In the presence of horizontal product differentiation‚ there is a tension between the desire to weaken price competition and the desire for increased market share.” Explain this statement. Critically evaluate its implications for corporate decision-making regarding the specification of products by analysing‚ in the context of real-world industry of your choice‚ the product specification chosen to serve the same market by each of two or more
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BSBA MM 3-1 Professor Rosalinda G. Mayor Product Management Table of Contents Pantene Marketing Plan I. Executive Summary II. Situational Analysis A. Industry Analysis B. Competitor Analysis C. Standard Marketing Mix * Product * Price * Promotion * Distribution D. Current Target Markets Demographics * Geographic and Company Structure * Demographic and Psychographic E. Product Positioning F. Macroeconomic Considerations * Socio-cultural
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Report structure You report will not be accepted if you simply describe the customer care strategy of the organisation. You must evaluate the customer care strategy following three directions at below. The suitability of the standards for customer care which have been set by your chosen organisation. ➢ set out the mission statement and/or company objectives of the organisation selected and comment on them in the light of good practice in relation to customer care which they have studied
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INFORMATION TECHNOLOGY TO BUILD SMART PRODUCTS AND SERVICES Why should manufacturing companies build smart products and provide smart services? What business benefits can they gain? Provide several examples beyond those discussed in this case. Manufacturing companies should build smart products and provides smart services are to enjoy long-term profits. It is because any industrial manufacturer that has not awakened to the fact that it must become a service business is in serious peril today
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Smart Products and Services A smart products is an electronic device‚ generally connected to other devices or networks via different protocols such as Bluetooth‚ NFC‚ WiFi‚ 3G‚ etc.‚ that can operate to some extent interactively and autonomously. It is widely believed that these types of devices will outnumber any other forms of smart computing and communication in a very short time‚ in part‚ acting as a useful enabler for the internet things. Uses of Smart Services Minimize maintenance and repair
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