Factors that impact on and influence the organisation The business environment is often an uncertain one‚ where managers are faced with many factors that impact on and influence the organisation. The micro-environment includes suppliers‚ customers and stakeholders‚ all of which influence the organisation directly. The macro-environment‚ however‚ includes factors that influence the organisation but are out of its direct control. The micro-environment is often determined by the industry the
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Focus on Auto Service Aftermarket biz up in slow economy WASHINGTON -- The International Franchise Association (IFA) anticipates a continued slowdown in economic recovery‚ with minimal growth in the franchising market. "As the economic recovery continues at a slow pace‚ business conditions for small businesses are not improving. The availability of credit remains an issue‚" according to the revised "Franchise Business Economic Outlook: May 2012" produced by IHS Global Insight for the IFA Educational
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IMPLEMENTATION 10 Planning Evaluation and selection of ERP systems - Implementation life cycle - ERP Implementation‚ Methodology and Frame work- Training – Data Migration. People Organization in Implementation-Consultants‚ Vendors and Employees. UNIT IV POST IMPLEMENTATION 8 Maintenance of ERP- Organizational and Industrial impact; Success and Failure factors of ERP Implementation. UNIT V EMERGING TRENDS ON ERP 9 Extended ERP systems and ERP add-ons -CRM‚ SCM‚ Business analytics - Future trends
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you do customers are needed – It varies from internal and external customers. Some of the major customer services are restaurants‚ retail stores‚ and manufacture companies. Many of these companies or stores need to understand the customers to be successful. Customer services in restaurants need to stress to the importance of keeping customers. For example‚ in the article‚ “Poor Customer Service: More Costly Than You Think” (Krummert)‚ states that external customers are expecting to get good value
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Reflection Paper With the Community Service Project come many needs and priorities. Some will be easier than others‚ and some will be harder. For example‚ we would need to recieve volunteers‚ because only one person could not just do everything on their own. Next‚ we would need to recieve methods of transporting food to the various families that need it the most‚ either from buying them or obtaining them through donations. Although these things are important‚ the most important thing is receiving the food from donations
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Mobile Services INF325: Telecommunications & Networking Concepts Instructor: Stephanie Gonzaga March 25‚ 2012 a. What are smart phones? Smart phones are mobile phones that have advance computing abilities as well as connectivity than your basic phones. Smart phones combine cameras‚ web browsers‚ and other non-talk capabilities. Smart phones are phones such as the Blackberry and the iPhone. b. What changed from 1G cellular technology to 2G technology? The change from 1G cellular
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People complain everyday about the problems in this world‚ and I am one of them. One of my complaints is about people who complain!. I have a high respect for those who take actions to try to solve these problems instead of complaining. Being a part of this community‚ we all share the responsibility of helping and supporting each other. We have to do our best to give the helping hand and draw smiles. This is exactly what the term “community service” means. Many people think that volunteering is just
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The one feature of service I would like to discuss is intangibility so let me get right to it. Service is an act that occurs in the universe. You can’t touch it‚ feel it‚ nor physically alter it. For those reasons it can be a challenge to control. Unlike adjusting ingredients in an entrée to make it taste better‚ or making rooms bigger to accommodate guests‚ service cannot be fixed with a hammer or with some extra salt and pepper. Service is psychological; it’s the interaction between the customer
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一、True/False Questions 1、Logistics clearly contributes to time and form utility. 2、The purpose of logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist
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Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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