identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline how you would change the work culture in the kitchen • outline how you would evaluate the customer service Brad’s Holiday Retreat gives in the future BSB40207
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Written Assignment Name: Ren Chen Student number: 14019109X Lecturer: Dr. Alice Shiu Tutor: Dr. Esther Shea Tutorial day & time: Friday 13:30 Group: 1 Questions: 1.1‚ 1.4 Number of words: 737 Submission deadline: 7 October 2014 Individual report Question 1.1 “According to the definition of opportunity cost‚ the more alternatives we have given up in undertaking an action‚ the higher the opportunity cost.” Please make a critical comment on this statement and explain your answer using
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INDIVIDUAL DIFFERENCES AND DIVERSITY INTRODUCTION: The individual differences are a cornerstone effective area in modern psychology‚ it is referred for the psychology of the person that the differences between the individuals and their similarities. 2000 years ago Plato stated that the two persons are born exactly alike but each differs from the other by natural endowments‚ where one will be exited for occupation purpose and where as other will be for another perspective. According to the western
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Phase 1 Individual Project MGM110-1301B-02 Professor Joan Adkins Lowanna Hill-Manuel 26 February 2013 There remain many questions as to whether or not Wal-Mart is a CSR leader there is no question that this company has been innovative and progressive in its CSR‚ or at least in its environmental sustainability initiatives. Its approaches to reducing its footprint can fairly be characterized as bold‚ innovative‚ and cutting edge. (Ravich‚ 2010). When we look back at the CSR rankings‚ the
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Unique Individual All of us leave our own impression on the world‚ and no one could be quite like us. In the poem‚ "Thumbprint" by Eve Merriam‚ she talk about the theme of how everyone is unique‚ and no one will ever be just like us. She uses alliteration and metaphor to expound on her theme. I have also reached a time in my life where I appreciate my uniqueness. The poem "Thumbprint" discloses the festivity of being a unique individual. The poet demonstrates the speaker’s thumb’s separateness
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The meeting with the manager at Eddison Electronics Company (EEC) was a very interesting meeting due to the balanced scorecard that was discussed. The manager at EEC found the concept to be very valuable which lead to a presentation being done about the balanced scorecard and discussed with other managers at the next meeting. A balanced scorecard is a concept that managers use to appropriately measure the strategic planning objectives. Business‚ governmental agencies‚ and nonprofit organizations
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IS3110 Unit 3 Discussion 1: Risk Management Process During our discussion we all agreed that the first step taken in the risk management process is the most important. Risk identification allows an organization to identify risks and vulnerabilities so that the operations staff becomes aware of potential problems. Not identifying risks can have drastic‚ costly‚ and even deadly consequences Not only should risk identification be undertaken as early as possible‚ but it also should be repeated frequently
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* Identify the generic strategy adopted by a product or division of your firm and also a major competitor. Attempt to justify your answer by comparing with the industry average benchmarks (Price and Cost data). * Draw a value chain of your firm‚ mentioning key points of functional fit/ misfit with the above generic strategy. E.g. how will Operations /marketing support the identified strategy. Make recommendations for any change needed. ------------------------------------------------- 1a
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Individual Theories There are many theories as to what motivates adolescents to commits crimes. There are many theories as to why other adolescents in the similar circumstances are not motivated to break the law. Everyone is different‚ and everyone has their own reasons for their actions. Some say it is situational‚ and others say it is biological. Personally‚ I feel it is a bit of both‚ children are easily influenced and their surroundings are sure to affect them in some way‚ whether it be
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club member‚ Harley Davidson motorcycles‚ 1960’s era of fashion‚ music from the 60’s‚ identification with the Rock & Roll community. His description as a well groomed blue collard employee accepted by his peers as a professional character and identifies Joe within that working ethos and acceptability of the financial industry environment. Joe is in a ‘Planned Group’ where his occupation has been specifically formed for a purpose. Joe’s role changes for that day‚ when he retires back to the family
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